Spa Associate
Listed on 2026-01-12
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM
Job Overview
Join to apply for the Spa Associate role at Hand & Stone Massage and Facial Spa
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Hand & Stone Massage and Facial Spa is a national franchise specializing in massage, facials, and hair removal services. With over 500 locations across the US and Canada, it is a leader in the membership‑based spa services industry.
Located in Hand & Stone - NJ, we are seeking a Spa Associate. You are a critical link in ensuring that our customers' experience in our spa is nothing other than outstanding. We teach you everything you need to know about the spa industry—just bring your excellent customer service skills.
Responsibilities- Meet membership sales goals
- Show detailed knowledge of the menu of services (training provided)
- Deliver excellent customer service to members and guests while building lasting relationships
- Work flexible hours and adopt a positive, energetic attitude
- Communicate sales, promotions, and service options effectively with clients
- Uphold spa cleanliness standards
- Answer phones, schedule appointments, and file documents
- Perform various other duties as assigned
- Competitive Compensation – hourly wage plus commissions
- Contests to test sales skills
- Career Advancement opportunities, including management roles based on performance
- Ongoing training and learning
- Flexible hours for part‑time or full‑time work
- Positive and professional work environment with fun
- Employee discounts on products, services, and gift cards
- High school diploma or equivalent (required)
- Minimum age 18 years
- Exceptional organization and attention to detail
- Strong team player, able to work independently with minimal supervision
Disclaimer: I acknowledge that I am applying for employment with an independently owned and operated Hand & Stone franchisee. I understand that each independent franchisee is solely responsible for all decisions relating to employees, including hiring and termination, and that Hand & Stone Franchise Corp. does not accept, review, or store my application.
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