Senior Salesforce & ServiceMax Developer

Responsibilities

• Key/Senior developer for Design and delivery of Service Max requirements on SFDC platform for DFSM/Service Max customer
• Collaborate with customer’s business users, and IT teams to solve business process gaps including business requirements, solution options and approach
• Design efficient product enhancements that align with customer’s design standards and IT Product Road Map
• Lead the functional design process for complex solutions
• Configure the business applications based on business requirements and functional design documents
• Partner with support team members to effectively deliver product changes
• Provide escalated support assistance as required
• Follow & advise coding standards best practices, and participate in code reviews
• Be a technical mentor to effectively guide the Service Max Deliveries for the customer & DFSM Practice

• Strong Service Max Maintenance/Development & Enhancement experience is a must
• Experience with SVMX development/support, SVMX data model and its objects like Installed Products, Work Orders etc.
• Strong SFDC Platform Development (with Apex/Visual Force/Lightning) experience. Experience in overall Salesforce configurations and standard functionalities
• Good understanding of Salesforce object model and relationships
• Understanding of Salesforce Roles, Profiles, permission sets and overall access & visibility management
• Working knowledge of Salesforce standard reporting capabilities
• Salesforce Case management and Entitlements, experience with Service cloud
• Release management experience (i.e. Salesforce Change Sets, Service Max Migration Tool, Salesforce Workbench)
• Data Management Experience (i.e. import / export tools such as data loader.io, Salesforce data loader, Jitterbit, etc.)
• Troubleshooting and Root Cause Analysis skills
• Experienced in Agile framework and related ceremonies
• Minimum 5 years Service Max experience
• Prior experience of integration of Service Max with other applications desirable
• Nice to have QA test automation scripting skills in languages such as Selenium or webdriver.io
• Advanced knowledge of Service Max Configuration & Customizations will be an added advantage
• Experience on Integration tools desirable
• Experience/knowledge of FSL and Asset
  360 will be added advantage
• Experience with multiple Field Service Management products will be added advantage