Quality Excellence Capability Partner, North America; NA)

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The Quality Excellence Capability Partner, North America, is responsible for designing, deploying, and sustaining technical quality capability-building programs across North America in support of BD's Quality Excellence Academy. Reporting to the Associate Director, BD Excellence Quality, this role leads the execution of the Quality Excellence Academy within North America by developing and delivering structured learning programs that strengthen technical competencies, process knowledge, and quality culture across manufacturing sites and quality organizations.

The role will lead the design, development, and deployment of capability-building initiatives across Quality Engineering and Quality Systems. While initial priorities may include Investigation Management, Root Cause Analysis, and Problem Solving, the scope will evolve based on organizational needs and strategic quality priorities. The role partners closely with site Quality leaders, process owners, subject matter experts, Central Quality partners, and Learning & Development to identify capability gaps, develop learning pathways, and ensure effective application of training in the work environment.

Success in this role is measured by improved organizational capability, increased consistency in execution of quality processes, stronger inspection readiness, and sustained adoption of Quality Excellence practices across the region.

The primary responsibilities will include:
Quality Excellence Lead deployment of the Quality Excellence Academy across North America, ensuring alignment to enterprise quality strategies and business priorities. Develop and deliver instructor‑led, virtual, and blended learning programs that build technical quality competencies across sites and functions. Partner with process owners and SMEs to translate quality requirements and best practices into practical, scalable learning solutions. Assess organizational capability gaps and develop structured learning pathways, curricula, and development plans to address identified needs.

Initially serve as the regional capability lead for Investigation Management, Root Cause Analysis, Problem Solving, and related quality disciplines. Expand capability‑building programs into additional quality domains including Process Validation, Change Control, Technical Writing, and future strategic priorities. Coach associates, leaders, and SMEs to strengthen technical expertise, decision‑making, and consistent application of quality processes. Support onboarding, role‑based development, and targeted remediation programs to strengthen organizational capability and compliance.

Measure and evaluate learning effectiveness through observations, assessments, performance metrics, and stakeholder feedback. Drive adoption of standard methodologies, tools, and best practices to improve consistency and quality system performance across sites. Additional Responsibilities Partner with site Quality teams, Central Quality, Learning & Development, and business leaders to ensure capability‑building efforts align with organizational priorities. Maintain robust governance and documentation associated with training programs and learning effectiveness activities.

Utilize data, quality metrics, inspection findings, and…