Pharmacy Technician

Overview

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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. We are the nation’s leading health solutions company with local presence, digital channels, and more than 300,000 colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate.

Job Purpose And Summary

At CVS Health, we focus on transforming health care for our customers and making our company a great place to work. Within our Retail locations, we bring this promise to life with heart every day and our Pharmacy Technicians (Technicians) play a critical role in supporting our pharmacy teams to consistently deliver on our brand promise. Technicians are often the first point of contact to assist our patients and customers to deliver an exceptional experience.

They help ensure pharmacy operations run smoothly, prescriptions are filled promptly, safely, and accurately, and we provide caring service that exceeds patient expectations. Technicians operate as part of the pharmacy team through SOPs, best practices, and effective communication, maintaining a safe and inclusive culture where all people feel valued and empowered.

Once in role, Technicians must complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s Board of Pharmacy guidelines. Until all requirements are completed, duties may be restricted by the Pharmacy Manager.

Responsibilities

• Living our purpose by following all company SOPs to help Pharmacists manage and improve patient health
• Following pharmacy workflow procedures at each workstation for safe and accurate prescription fulfillment
• Contributing to positive patient experiences by showing empathy and genuine care at pick-up, drive-thru, and over the phone; offering immunizations and other services at the register and over the phone; and solving or escalating patient problems
• Completing basic inventory activities as directed by the pharmacy leadership team
• Contributing to a high-performing team, embracing a growth mindset, and seeking opportunities to expand knowledge
• Remaining flexible for scheduling and business needs; may travel to stores in the market to work shifts as needed
• Understanding and complying with all relevant laws, regulations, standards, and CVS policies to ensure patient safety and privacy
• Delivering additional patient health care services where allowable by law and with required training and certification

Where permissible, the Pharmacy Technician may also support immunizations, including:

• Completing licensure/training to obtain Technician Immunizer status for preparing and administering vaccines
• Educating patients about vaccines and referring questions to the Pharmacist-on-duty
• Monitoring for adverse reactions and reporting per public health requirements
• Reviewing patient information and documenting as applicable
• Managing vaccine supplies

Required Qualifications

• Must comply with state board requirements or laws governing practice, including age, education, and licensure/certification

• If the state board does not address a minimum age, candidate must be at least 16 years old
• If the state board does not address a minimum educational requirement, candidate must have a high school diploma or equivalent or be actively enrolled
• State-level licensure and national certification requirements vary by state

Essential Functions

• Regular and predictable attendance, including nights and weekends
• Ability to complete required training within designated timeframe
• Attention and Focus: concentration, ability to pivot between tasks, and ensure prescription accuracy
• Customer Service and Team Orientation: proactively help others and respond to patient cues
• Communication
  
  Skills:
  
  clear verbal and written interaction; active listening
• Mathematical Reasoning: compute quantities, days supply, and related calculations
• Problem Resolution: address challenging interactions effectively
• Physical Demands: mobility, lifting,…