Child Services Assistant

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Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

As an equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.

About the Department of Child Services (DCS):

Join a team that engages with families and children to improve lives in meaningful ways. DCS engages authentically with children who are victims of abuse or neglect and strengthens families through services that focus on family support and preservation. The Department also administers family preservation and prevention services, foster care, and child support throughout the State of Indiana. You will relentlessly pursue permanency for children and families through reunification, guardianship, adoption or support youth in making a successful transition to adulthood.

While this job is difficult and may have long and sometimes unconventional hours, this is more than a job—it is a calling to improve your community and neighbors. Will you join us in supporting our Mission, Vision, and Values?

Mission:
The Indiana Department of Child Services leads the state’s response to allegations of child abuse and neglect and facilitates child support payments. We consider the needs and values of all we serve in our efforts to protect children while keeping families together whenever possible.

Vision:
Children will live in safe, healthy, and supportive families and communities.

Values:
We at the Indiana Department of Child Services empower our team, in collaboration with state and local partners, to make decisions in the best interest of every child in our care by embracing:

• Child Safety
• Permanency
• Collaborative partnerships with foster and adoptive families
• A culture of safety and transparency
• A commitment to continuous improvement

Role Overview:

The Child Services Assistant supports the clerical and administrative needs of the office. You will assist with organizing case files, ensuring documentation is properly retained, and supporting staff in connecting clients to resources. This role requires a high level of collaboration and confidentiality. You will support two supervisors and their teams.

Primary duties may include:

• Upload, update, and track transition plans, bills of rights, family meeting notes, directives, and medical audits for up to 15 cases per case manager.
• Track and send Outlook reminders for court hearings and due dates.
• Remind case managers of overdue tasks.
• Manage correspondence between the local office and case managers.
• Maintain the case manager's on-call calendar.
• Take notes during meetings involving case managers.
• Complete background checks.
• Compose meeting agendas as supervisors request.
• Create court hearings and update outcomes in the data system.

This position is in Franklin, Indiana, and will support offices in multiple regions.

This position traditionally starts at an annual salary of $31,668 but may be commensurate with education and job experience.

Additional responsibilities include:

• Maintain a variety of files, update case files as new material is collected, and ensure that information is kept organized and that all necessary case documentation is retained in compliance with the record retention policy.
• Prepare reports involving tabulations and balancing of posted data and simple arithmetic calculations.
• Answer inquiries over the telephone or in person concerning regulations or procedures within specialized areas.
• Receive and prepare replies to routine correspondence.
• Operate office machines related to specific areas of work.

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties,…