Patient Access Specialist- Orthopedic Specialists

Job Responsibilities

• Preregisters patients in the JMH computer system and obtains requested information/data, including pre-certifications.
• Obtains accurate documentation to allow for timely and accurate billing to third‑party payors and patients.
• Audits, corrects, and reports registration inaccuracies on inpatient/observation/out‑patient surgery registrations.
• Answers telephone call requests from customers, including medical staff, medical office staff, patients, and departments utilizing the scheduling module.
• Reviews ancillary registrations for prior authorizations, pre‑certification, and benefits verifications.
• Enters information into the JMH computer system and scans verification sheets, PA referrals, pre‑certifications and other referrals received from insurance companies and physician offices.
• Calls the patient to verify or obtain demographic information, including insurance details.
• Completes registration packets with all needed information (registration forms, provider orders, labels, HIPAA re‑validation forms, etc.).
• Provides coverage for the surgery registration desk and registration area as assigned by the Lead Registrar or Supervisor.
• Works closely with Admissions, Case Management, and Patient Accounts staff to coordinate services and ensure patients are scheduled in a timely manner without overlap of services.
• Coordinates necessary services with the pre‑testing area (e.g., directions prior to upper GI scheduling).
• Attends educational seminars to enhance knowledge.
• Performs additional miscellaneous duties as assigned by the supervisor.
• Communicates clearly and consistently supports the Mission and Values of Johnson Memorial Health.
• Conducts all activities in compliance with applicable laws, regulations, standards, and JMH policies and procedures, including Blood and Body Substance Precautions.

Must have a high school diploma or equivalent. Previous CRT experience preferred. Previous experience in a hospital admitting department preferred but not required.

Monday‑Thursday: 8 am to 4:30 pm with a 30‑minute lunch break.
Friday: 8 am to noon, no lunch. Total 72 hours per two‑week pay period.

Johnson Memorial Health is a nationally‑recognized network of physicians, services and healthcare resources based in Johnson County, Indiana. The centerpiece is Johnson Memorial Hospital, located in Franklin, Indiana, just 20 minutes south of Indianapolis.

All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, disability, or other protected characteristic under applicable law.