Patient Care Technician

Base pay range

$16.70/hr - $17.20/hr

• Under the day to day direction of the on‑duty nurse practitioner/physician assistant, the general purpose of the patient care technician (PCT) position is to maximize patient flow through the clinic while providing a stellar patient experience.
• Perform all appropriate administrative tasks, including electronic health record (EHR) documentation, in accordance with company policy.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
• Assist in maintaining a safe, quality‑based, survey‑ready healthcare environment as required to maintain Joint Commission Accreditation.
• Greet customers or potential patients while in the front area or near the clinic.
• Clean and organize the clinic space daily and clean examination rooms after patient visits, and perform equipment disinfection.
• Answer questions, following HIPAA guidelines while in the front area, and consult with the provider for questions related to scope of services.
• Utilize the Patient Queue, Appointment Tool, and Patient Kiosk systems to manage waiting room flow.
• Complete the registration process, placing the patient under the respective scheduler book for the provider on duty.
• Verify the patient or responsible party’s identity using a government‑issued source.
• Determine method of payment, describe available options and collect payments, logging them in the EHR.
• Collect the patient or responsible party’s insurance information, if applicable; collect payments and log in the EHR.
• Scan all appropriate documents or alert the provider if they need to complete the scanning.
• Escort the patient to the exam room and determine the patient’s chief complaint.
• Obtain vital signs and patient history and enter the data in the EHR in designated clinics with completed competencies.
• Continue to process patients in the waiting following appropriate clinic flow.
• Provide waiting patients/potential patients guidance on registration, wait time, services that may be rendered, and payment methods.
• Answer phones, respond to questions, and return patient/provider calls and complete daily patient call backs per policy.
• Participate in and prepare for off‑site events as needed.
• Put together weekly order supplies for provider’s approval; prepare packages, laboratory specimens, and mail for shipping.
• If a float: travel to designated clinics within a specified geographic area.
• Advanced Patient Care Technicians, who have completed required competencies, may assist the provider within specified company protocols to obtain specimens for testing as ordered by provider on duty and report negative labs to patients per direction of provider.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

• High School Diploma or GED
• Basic computer skills
• Excellent administrative, communication, and organizational skill with high attention to detail
• Basic math skills (i.e., counting, addition, and subtraction)
• Ability to work cooperatively in a fast‑paced, team‑based environment
• Excellent customer service, organizational, and task‑management skills

• Any previous experience in retail, customer service, or healthcare
• Knowledge of infection control practices
• Experience with hospital or clinic operations
• Previous experience with EHR systems
• Strong interpersonal skills and ability to navigate HIPAA policies

Entry level

Full‑time

Health Care Provider

Human Resources Services

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