Service Manager

Service Manager
The Ardizzone Group
Indianapolis, IN | Full-Time | Exempt

The Ardizzone Group (TAG) is looking for an exceptional Service Manager to lead one of our maintenance teams in the Franklin area. If you are passionate about developing people, take pride in maintaining high-quality apartment communities, and enjoy solving problems while leading from the front, we would love to see your resume!

At The Ardizzone Group, our mission is to positively impact lives by cultivating opportunity, growth, and belonging within our organization. We own and operate more than 5,000 apartment homes in the Indianapolis area and have put people at the front of every decision we have made since day one. It is our duty to create a superior living experience for the residents of the communities we own and manage, while also making the greater community a better place to live.

TAG prides itself on creating an environment filled with teamwork, collaboration, integrity, and results. Happy customers paired with great employees will lead the way towards our vision of owning and operating 10,000 homes within the U.S.

We invest in our people - developing leaders, fostering collaboration, and empowering each team member to reach their full potential. Guided by integrity and a commitment to excellence, we create an environment where purpose and performance thrive together, ensuring lasting value for our employees, residents, and communities.

• Lead, coach, motivate, and develop the community maintenance team through clear expectations, training, accountability, and recognition
• Oversee all community maintenance operations, including service requests, emergency repairs, preventive maintenance, inspections, and make-ready activity
• Monitor work orders and make-ready schedules daily to ensure timely, professional completion and move-inready apartment homes
• Maintain the appearance, cleanliness, safety, and physical condition of community buildings, grounds, amenities, mechanical areas, and equipment
• Conduct routine property and apartment inspections and ensure identified issues are documented and corrected
• Coordinate vendors and contractors, obtain bids, monitor workmanship, verify completed work, and review invoices for accuracy
• Manage maintenance inventory, purchasing, equipment records, supplies, and parts usage while controlling waste and expense
• Assist with annual budgeting, participate in monthly financial reviews, and identify opportunities for cost savings and long-term asset improvement
• Evaluate repair-versus-replacement decisions and recommend capital improvements or long-term solutions when appropriate
• Partner closely with the Community Manager and office team to improve resident satisfaction, retention, and overall property performance
• Ensure compliance with company safety procedures, OSHA requirements, EPA guidelines, Fair Housing requirements, building and fire codes, and required property logs
• Create team schedules and on-call rotations to maintain appropriate coverage and service standards

• An unwavering commitment to professionalism, integrity, safety, and customer service
• Minimum of 3-5 years of apartment maintenance experience
• At least 3 years of experience supervising, coaching, or leading maintenance employees
• EPA 608 certification (required)
• Strong technical knowledge of HVAC, plumbing, electrical systems, appliances, building interiors and exteriors, and preventive maintenance
• Proven ability to communicate effectively, motivate team members, delegate work, and hold others accountable
• Experience managing vendors, contractors, maintenance budgets, purchase orders, inventory, and project execution
• Ability to diagnose problems, prioritize competing needs, and develop practical…