Transportation Management Senior Account Manager

Overview

The Transportation Management Senior Account Manager is responsible for the operational execution for one or many pieces of business. This position includes the management of people, process, organic growth, and customer satisfaction.

• Daily operational point-of-contact for internal NFI divisions and clients
• Provides guidance and training to TM Coordinators, Planners, Team Planning Leads & Account Managers
• Ability to oversee and establish strong, positive relationships with vendors. Ensuring the consistent and cost-effective procurement of transportation services needed for operations
• This role involves monitoring and evaluating vendor performance against key performance indicators (KPIs), ensuring service and cost efficiency
• Primary point of contact for all vendor-related communications and issues, working to resolve problems proactively
• Experience managing the transportation of temperature‑sensitive goods using refrigerated (reefer) equipment including all modes of transportation
• Knowledge and understanding of temperature‑controlled requirements to ensure compliance is maintained throughout a shipment’s life cycle
• Project manage new implementations and continuous improvement exercises for key customers
• Manage customer and carrier aging
• Identify and effectively implement continuous improvement strategies that improve internal and external operations
• Execute operations based on contract language with a focus on key performance indicators and service level agreements
• Manage a team of TM coordinators and facilitate daily operational activities to service the customer
• Create & implement custom operational procedures for individual customers that include the management of daily shipment activity, route guides, exception management and resolution processes, appointment scheduling, tracking initiatives, carrier procurement, spot market management, and shipment optimization
• Manage carrier compliance and create accountability for service expectations
• Consult and offer best practices through extensive knowledge of the supply chain market and your customer’s network
• Identify opportunities to connect customers to other NFI divisions to improve their network and drive revenue to the broader organization
• Conduct quarterly business reviews (Q ) with your customer through several presentation methodologies
• Collaborates with TM director of operations to create and manage internal/external standard operating procedure (SOP) documentation
• Work with TM Engineering to Identiffy opportunities for optimization improvements, quantify the value, and implement the adjusted constraints
• Recognize opportunities and work to organically grow existing business
• Must gain familiarity with NFI departments such as Carrier Relations, Freight Audit/Payment, and Invoicing

• BA or BS degree required
• Ability to facilitate responsibility and manage expectations
• 5+ years transportation‑related industry experience with demonstrated acumen
• Become a TMS super user with the ability to train other operators
• Excellent verbal and written communication skills
• Strong problem‑solving skills and ability to make decisions
• Strong attention to detail with excellent follow‑up skills
• High level of business acumen and leadership qualities
• Professional aptitude, presentation and demeanor
• Ability to meet/exceed time‑sensitive deadlines
• Ability to multitask
• Ability to work collaboratively as part of a team
• Ability to professionally interact with all levels of internal/external management
• Availability to work flexible hours and travel based upon NFI and external client needs
• Proficient with MS Applications (Word, Excel, PowerPoint)
• Individual commitment to strengthen existing skill set and also acquiring new skills as required by client or department demands
• In‑depth knowledge of TMS programs used for brokerage services
• Individual commitment towards sharpening existing or acquiring new skills as required by demands of the business or customers

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about,…