Grooming Salon Leader, Petsense

Join to apply for the Grooming Salon Leader, Petsense role at Petsense by Tractor Supply

This position is responsible for leading the operations of the grooming salon, achieving targeted goals and driving results to grow the business. It includes overseeing daily operations of the salon, training and coaching staff, and providing exceptional customer service to all pet parents and their dogs.

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
• Take the initiative to support selling initiatives (TEAM):
  • Thank the Customer
  • Engage with the customer and/or pet
  • Advise products or services
  • Make it Memorable
• Salon Leaders are required to perform a combination of the following duties throughout their day. Although daily tasks may vary day to day, every Salon Leader must be able to perform all of the following duties accurately, efficiently, and safely on a regular basis and without advance notice:
  • Manage the day to day operations of the Groom Shop; including scheduling, safety checklists, and salon audits.
  • All grooming SOP’s and salon audits must be compliant and cleanliness standards adhered to at all times.
  • Place monthly supply orders with the approval of SM staying within the monthly salon budget.
  • Assist in hiring and onboarding all new Groomers and Groom Technicians; ensuring timely completion of all training requirements, mentoring where needed and evaluating employee grooming skills.
  • Communicate all daily/weekly communication to salon team and Store Manager including sales performance.
  • Schedule weekly meetings with SM to discuss staffing, schedules, prior week’s plan and forecast business review.
  • Drive salon growth – calling existing and new customers, scheduling appointments, follow‑up phone calls and reminders, attending community events, holding in‑store events, working with rescue groups and more.
  • Lead salon team members by driving professional development, coaching for improvement and reviewing performance key metrics. Coaching and guiding the salon team to grow the business, team productivity and customer satisfaction.
  • Provide professional grooming services for dogs using knowledge of canine characteristics and grooming styles and techniques.
  • Safe Pet Handling – review grooming SOP’s annually with all current and new salon team members and retain a signed copy for records.
  • Always demonstrate professionalism and coach professionalism among the salon team.
  • Equipment handling and maintenance.
  • Ensure safety and well‑being of animals.
  • Inspect animals for external signs of parasites, disease or injury and report findings to pet owners.
  • Practice safety and sanitization protocols.
  • Sanitize and maintain upkeep of all grooming tools and equipment to eliminate injury and spread of disease to other pet clients.
  • Maintain records of all pet clients, including services provided and vaccination records.
  • Operate computer as needed.
  • Recovery of store, if needed.
  • Ensure the safety and well‑being of live animals. Sanitize and maintain holding tanks and care for live animals as required.
  • Complete all documentation associated with any of the above job duties.
• Enforce and follow all salon policies and procedures.
• May also be required to perform other duties as assigned.

• Experience: Must demonstrate knowledge and skills in the grooming industry with a minimum of 2+ years experience grooming pets under the leadership of a professional groomer. Supervisory experience preferred. Must be comfortable working with dogs and cats. Ability to demonstrate patience and compassion for animals. Must provide own tools (clippers, blades, shears) or be willing to purchase required tools.
• Education: High school diploma or equivalent required. Any suitable combination of education and experience will be considered. Regardless of education level, Associates must be able to read, write and count accurately.

• Operate and use all grooming tools and equipment including bathing tubs, brushes, combs, scissors,…