Store Manager, Petsense

Overall Job Summary

The Manager in Training is responsible for learning the duties of the Store Manager position and developing the skills required for a Store Manager role. Primary responsibilities include driving outstanding sales results through effective sales techniques, building the team, building customer loyalty through world‑class customer service, and leading execution of company standards. This position is also responsible for promoting a safe and productive work environment for all team members, customers, and vendors.

• Uphold and promote a safe and productive work environment by following and enforcing all policies and procedures of Petsense by Tractor Supply
• Observe and learn how to build the store team through hiring/ staffing decisions, team member retention, schedule and payroll management, team member training and development, succession planning, and performance reviews and counseling
  • Take the initiative to support selling initiatives (TEAM):
  • Thank the Customer
  • Engage with the customer and/or pet
  • Advise products or services
  • Make it Memorable
• Drive sales and profit through top‑line sales, modeling a culture of selling, executing merchandising initiatives, expense control, profit/loss management, and protecting company assets while reducing shrink
• Grow the grooming business and ensure all pets in our care are safe at all times
• Generate brand awareness through local marketing events such as pet adoption, community fairs, or parades
• Lead execution of Petsense standards through store presentation, inventory management, freight movement, pricing/promotional activities, loss prevention, procedural audit compliance, and daily task delegation
• This position is required to perform a combination of the following duties during the day. Although the mix may vary, the business and staffing model makes it essential that every Store Manager can perform all of the following duties accurately, efficiently, and safely on a regular basis and without advance notice:
  • Handle and resolve customer complaints/issues to ensure a positive shopping experience
  • Perform opening and closing procedures
  • Transport and make deposits to the bank or coordinate with armored car service
  • Operate cash register/computer
  • Supervise cash handling procedures
• Be comfortable working with small animals (snakes, spiders, crickets, hamsters, amphibians, etc.) and uphold all safety policies and procedures for the safety of animals in our care
• Ensure cash drawers and vault are reconciled accurately daily
• Maintain regular and predictable attendance
• Work scheduled shifts and be able to work varied hours, days, nights, weekends as dictated by business needs
• Paperwork:
  • Train on daily, weekly, and monthly processing of required paperwork including invoices, schedules, product orders and returns, and PO reports
  • Train to perform periodic sales forecasting, payroll analysis, and budget review
  • Train on documentation of team member evaluations and corrective action
• Inventory:
  Train on managing periodic price changes
• Budgeting/Auditing:
  • Train to be responsible for budgeting and sales forecasting
  • Learn how to audit store processes
• Live Animals:
  • Learn how to care for animals in our store during services, adoption, or animals for sale
  • Understand the process and policies around live animals

Experience:

Minimum of two years retail leadership experience is required. Profit/loss, scheduling, shrink control, payroll management, staffing, hiring, supervising, and counseling experience is preferred. Must be 18 years of age or older and possess a valid driver’s license.

Education:

High School diploma or equivalent is required. Regardless of education level, you must be able to read, write, and count accurately.

Professional

Certifications:

None.

• Ability to communicate effectively with customers and team members
• Ability to read, write, and count accurately
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict
• Time and stress management
• Basic computer skills and math aptitude
• Ability to perform and execute principal responsibilities of team…