Client Support Specialist

Client Support Specialist

Join to apply for the Client Support Specialist role at Barrett Distribution Centers, Inc.

Barrett Distribution Centers is a leader in providing customized third‑party logistics, omni‑channel distribution, and direct‑to‑consumer fulfillment services for customers in a variety of industries. We are a trusted consultant to our customers, working tirelessly to find solutions to their business challenges.

• Health, dental, and vision insurance
• Opportunities for advancement – we love to promote from within!
• Ongoing training and leadership development
• Profit‑sharing program – all employees benefit when the company succeeds!
• Competitive compensation
• Tuition reimbursement
• 401k savings plan with company match
• PTO
• A second‑to‑none culture where you’ll be treated like family and allowed to excel

The Client Support Specialist, reporting to the Client Support Manager, is responsible for providing excellent customer service through active listening and professional communication to identify root causes of customer issues and ensure timely resolution.

Shift: 8:30 am–5:00 pm, Monday–Friday. The candidate may be asked to split the work week between Franklin and Bridgewater facilities.

Compensation: $23.00/hour.

• Maintain an ongoing level of engagement with key customers; build trusting relationships and act as a trusted advisor.
• Accurately process inbound and outbound paperwork in a timely manner, ensuring data accuracy, reconciling the system, outputting customers' documents, and addressing special requests.
• Timely and accurately invoice customers for receiving, outbound processing, month‑end billing, and all special requests and services. File billing timely and accurately in customer files.
• Follow order fulfillment to the end (in the warehouse and with the customer) to ensure a successful and timely conclusion.
• Participate in new customer onboarding; review and recommend process improvement opportunities.
• Review and implement customer compliance guides for on‑time performance, including routing orders in customer portal and scheduling carriers.
• Ensure customer SLAs are met and communicate any concerns that may arise.
• Serve as liaison between warehouse personnel and customer(s); resolve problems as they occur, and ensure accurate and complete information is conveyed to all.
• Maintain constant communication between the operations team and the customer addressing any concerns in a timely fashion.
• Run and review Non‑Compliance Reporting (NCR) in Salesforce.
• Review and identify any discrepancies on records or reports.
• Review and update Work Instruction on a regular basis.
• Write and complete accurate business correspondence to customers and team.
• Maintain up‑to‑date knowledge of key industry practices, such as shipment type and terms, BOL creation, and routing in web‑based customer portals.
• Other duties as assigned.

• Minimum of two (2) years college required.
• Minimum of two (2) years’ business experience required.
• Experience demonstrates knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Basic knowledge of routing and working with carriers (logistics) and compliance accounts preferred.
• Basic knowledge of Salesforce and an understanding of warehouse management systems preferred.
• Ability to balance competing priorities, complex situations, and tight deadlines. Strong organizational skills, attention to detail, critical thinking, and ability to identify a problem and provide a potential solution; knows when to elevate to leadership.
• Ability to read, write, and communicate effectively in English (Bilingual Spanish/English skills preferred). Basic math skills. Excellent written and verbal communication skills; ability to type 40 wpm or more.
• Proficient in Microsoft business applications such as Outlook, Excel, PowerPoint, and Word.

The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by the personnel so classified.

Barrett Distribution Centers is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, retaliation, national origin, ancestry, sexual orientation, gender, gender identity/expression, mental or physical disability, genetic information, choice of health insurance, marital status, age, veteran status or any other basis protected by law.