Lead Field Service Representative

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Eaton’s ES AMER ESS division is currently seeking a Lead Field Service Representative. This is a hybrid work opportunity. Candidates must reside within 50 miles of Franklin, MA.

The expected annual salary range for this role is $ - $ a year. This position is also eligible for overtime earnings.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

• Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies; identify and present additional sales opportunities to customers
• Provide 24/7 on-call availability in field service engineering and technical support for electrical power distribution equipment
• Proficient in power distribution, troubleshooting, test equipment operation communication, policies, software, parts knowledge, and safety precautions
• Develop and maintain strong working relationships with customers, service shops, and other organizations
• Possess knowledge of UL, NEMA, and NEC standards.
• Generate timely and accurate service reports on work, product performance, and warranties.
• Manage multiple projects independently
• Mentor less experienced technicians

• Guaranteed 40-hour base pay, eligible for overtime and travel premiums
• Career growth, mentorship and safety training
• Company vehicle, toolkit, and phone
• Tuition assistance for ongoing learning
• Leads program with bonus pay
• Opportunities across 32 service branches

• Minimum High School Diploma/GED or higher with a minimum of 5 years of field service in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems, OR in lieu of HS Diploma/ GED, completion of accredited trade school and/or program completion with 9 or more years of experience evaluating and servicing electrical distribution or control systems
• Must have a valid driver's license
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any "CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc."
• No relocation offered, candidates must live within a 50-mile radius of Franklin MA. Active-Duty Military Service member candidates are exempt from the geographical area limitation

• Associate’s degree and/or military experience
• Bachelor's degree in engineering from an accredited institution
• Electrical or General Contractor’s License
• Professional Engineering License
• Experience performing power quality measurements, troubleshooting, analysis as well as protective relays
• NICET/NETA certification

• Successfully complete and maintain compliance with Eaton’s safety program and policy;
  This includes role-applicable portions of the EESS Qualified Electrical Worker (QEW) program and any required annual re-certifications thereafter
• Submit to periodic customer required background and drug screenings
• Must have the ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements.
• This position requires you to drive an Eaton vehicle
• Must be able and willing to obtain Department of Transportation (Use the "Apply for this Job" box below). qualification and comply with all DOT regulatory requirements, if required.
• Understands 3-phase power systems and low, medium, and high voltage power distribution equipment.
• Performs physically demanding tasks, requirement to stand, walk, stoop, squat, kneel, and reach above, to, and below shoulder level, lift, carry, push, pull, and use hands to handle and feel. Frequently required to climb. Regularly required to lift/carry/push/pull up to 50 pounds. Occasionally required to push/pull > 50 pounds with assistance. May be required to drive extended distances, work in extreme weather and temperature conditions, work at sites with areas that have poor lighting, ventilation, and dust and/or…