IT Support Manager

Who We Are

Barrett Distribution Centers is a leader in providing customized third‑party logistics, omni‑channel distribution, and direct‑to‑consumer fulfillment services for customers in a variety of industries. We are – more than anything else – a trusted consultant to our customers, working tirelessly to find solutions to their business challenges.

We’re always on the lookout for smart, hard‑working, and skilled top performers who are interested in joining a fantastic team within a fast‑growing company. If you’re great at what you do, passionate about doing it, and looking for a new home that rewards excellent work, effort, and collaboration, Barrett is the place for you!

• Health, dental, and vision insurance
• Opportunities for advancement – we love to promote from within!
• Ongoing training and leadership development
• Profit‑sharing program – all employees benefit when the company succeeds!
• Competitive compensation
• Tuition reimbursement
• 401K savings plan with company match
• PTO
• A second‑to‑none culture where you’ll be treated like family and allowed to excel

• Always Better
• Utmost Integrity
• Dedication to the Customer
• I am an Owner
• Open and Honest Communication

The Manager, IT Integration Support, reporting to the Director, IT – Workplace Technology Support, will oversee Integration Support, Platform Development, and Platform Operational Teams, and will be responsible for all aspects of related Development, Documentation, Support, Steady State Operations and Maintenance of these functional areas. This position works Monday through Friday, from 8am-5pm. The compensation range for this position is $125K-$135K/year, depending on experience.

• Responsible for maintaining overall queue of Integration related Service Desk issues; ensuring compliance with SLA, communicating issue status to customers, and reviewing internal and external escalation needs with IT Management Team on regular basis.
• Subject matter expert in Integration Methodologies, including EDI (X12 and EDIFACT), Flat File (CSV, EXCEL, FIXED, JSON, XML), Web Services (REST or SOAP);
  Communication & related Authentication Methodologies, including FTP, SFTP, AS2, EDI VAN, SOAP, REST, and OAUTH; CLEO Clarify/Harmony, and closely related systems & tools;
  Sales Force, Clickup, QA Touch, and closely related case/issue management systems & tools.
• Participates in & ensures team adherence to the curriculum, competency certification, and ongoing communities of practice leadership related to Integration Development.
• Builds and maintains a team to resolve issues in a timely, accurate, and customer service focused manner – ensuring issue is properly documented in appropriate IT Service Desk Tools.
• Subject matter expert of Integration & related Communications, collaborating with Operations and Information Technology.
• Manages systemic improvements as they occur.
• Develops and maintains proper documentation of Integration & Infrastructure configuration and changes.
• Attracts, develops and retains high performing, diverse talent within the business; builds future leaders through mentoring and serving as a role model.
• Manages staff and processes to provide exemplary support focused on the Experience of the External &/or Internal customers being serviced.
• Ensures staff are properly trained in all standard operating procedures, method observations are conducted and documented per company standards.
• Develops and communicates clear goals and expectations for assigned staff; provides ongoing training and development opportunities.
• Actively leads meetings and effectively communicates departmental and company‑wide information.
• Performs other duties as assigned.
• Ability to travel 10% of the time; may be more based on need.

• Bachelor’s degree in Business Management, Supply Chain Management, Information Technology, or related field required.
• 8+ years of equivalent experience may be considered in lieu of a degree.
• A minimum of eight (8) years of experience in information systems or technology with at least three (3) years in a leadership role.
• Relevant experience…