Manager, Market Operations; CHI​/BOS​/TOR), Consumer

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

At Iron Mountain, we respect work. The work our customers’ do, the work we help them do, and the work we—as Iron Mountain employees—do together. We know that work, done well, makes a positive impact. We see it everyday as we help our customers make their work deliver more—whether it’s gaining valuable insight from their data, reducing their carbon footprint, or protecting the privacy of their customers.

We see it in our own global and financial growth, in the results we create for our customers, and in the trust our customers place in us. Our customers need the impact we enable, and we deliver.

We provide solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and fine art storage and logistics. We help our customers lower cost and risk, comply with regulations, recover from disaster, enable a more digital way of working, and achieve their sustainability goals. Follow this link to learn more about how you can contribute to Iron Mountain delivering on our promise to “elevate the power of your work.”

The Manager, Market Operations, will report directly to the Director, Head of Market Operations and will own the P&L for their respective regions and be responsible for overseeing operations, setting strategic goals, executing at a high level, and driving growth. As Manager, Market Operations, you will set a vision, work with our internal partners across Clutter and Iron Mountain to identify, scope, and execute key initiatives that will drive the organization’s objectives and key results and build outstanding customer experiences.

This role requires strong leadership, strategic thinking, ownership, accountability, and a relentless focus on the customer experience to deliver strong operational and financial results. Note that this is a hands‑on role with an onsite requirement of 1‑2 days per week.

• Be a fierce owner of market performance, from the P&L to key operational metrics
• Manage performance of market’s Field and Warehouse teams
• Collaborate with Clutter stakeholders to bring new opportunities to life
• Make final decisions on high‑priority customer escalations
• Lead a community of cross‑functional strategic leaders to produce a significant impact to the business
• Maintain regular communications with key team members across the org
• Ensure functional partners are aligned on key objectives
• Advocate for product support to successfully execute key initiatives
• Collaborate with key team members (legal, tax, policy, support, etc)
• Track core business metrics and deploy streamlined reporting structure

• 5+ years experience in general management, operations, marketing, business consulting, finance or similar analytical role
• Ability to effectively manage a large and growing field and warehouse team cross‑functionally
• Strong strategic thinker with a focus on optimal execution
• Strong financial acumen
• Excellent communication with the ability to engage internal stakeholders and external customers
• Extensive experience navigating large and complex organizations
• Ability to leverage data to inform and support critical decisions
• Ability to bring key stakeholders across functions together to…