Part-Time Retail Sales Associate

Schedule Requirements: 2-3 shifts weekly. Weekend availability required

Location: 162 Grove St, Franklin, MA 02038

EEO Statement: Everyone is welcome here. Each of us is unique, and that’s what makes us amazing. We believe in inclusiveness and celebrating each person’s individuality because there’s power in bringing people with different points of view and life experiences together. We provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

As a Retail Sales Associate
, you are the face of our retail locations, providing exceptional service and product knowledge to our customers. Your role is pivotal in driving revenue through effective sales strategies, maintaining store standards, and fostering a welcoming environment.

Drive Sales and Revenue:

• Utilize upselling and cross‑selling techniques to increase sales
• Meet or exceed individual and team sales targets
• Stay informed about current promotions, sales, and programs and communicate them to customers

Customer Service:

• Greet and assist customers, ensuring a positive shopping experience
• Provide detailed product information and recommendations
• Handle customer inquiries, complaints, and returns professionally
• Collect patient information from the Medical Marijuana Use Registry and maintain confidential, HIPAA‑compliant paperwork
• Package pre‑orders efficiently and accurately for reserve‑ahead pick‑ups
• Obtain appropriate documentation from each patient at every delivery, ensuring validity of identification and registration with Medical Marijuana Use
• Deliver products to customers in the store or via home delivery

Store Operations:

• Operate POS and any auxiliary sales systems and handle sales transactions accurately
• Maintain a clean, organized, and well‑stocked sales floor
• Assist with inventory management, including receiving and stocking merchandise
• Set up and dismantle promotional displays and visual merchandising
• Follow all state regulations pertaining to certified Cannabis retailers
• Other duties as assigned

Compliance and Record‑Keeping:

• Maintain accurate records of sales and customer interactions
• Ensure compliance with HIPAA and other regulatory requirements
• Follow loss prevention guidelines and monitor for suspicious activity

Required

• Age 21 or over (Industry Requirement)
• High School Diploma or equivalent (Industry Requirement)
• Valid Government‑Issued Photo  (Industry Requirement)
• 1 year of experience in retail or a related customer service role
• Proficiency in operating POS systems and handling transactions
• Strong communication and organizational skills
• Ability to manage multiple tasks and resolve issues promptly
• Class D Driver’s License (Massachusetts) / Class E Driver's License (Florida)
• Current DMV printout with no major violations within the last 7 years, and no more than 3 moving violations or chargeable accidents in the past

Preferred

• Experience in the Cannabis industry
• Familiarity with inventory management systems
• Ability to speak another language to assist guests

• Must be able to remain in a stationary position (sit or stand) for prolonged periods during the shift
• Ability to assist with lifting stock and materials
• Occasionally retrieve product or material in the store throughout the shift
• Must be able to remain in a seated position inside the vehicle for extended periods
• Ability to pick up heavy items to load (50 or more lbs.) onto vehicle
• Comfortable working in a fast‑paced retail environment
• Ability to bend in repetitive motion

• Balance and flexibility; paid time off, paid parental leave, flexible work arrangements
• Pet Insurance
• Tuition Reimbursement Programs
• Consistent, reliable benefits; full medical / vision / dental (full time only)

We are an Equal Opportunity Employer. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.