IT Support Representative

Our company is a leading manufacturing partner to OEMs and product manufacturers across a variety of markets. With a skilled workforce of over 800, 11 manufacturing facilities across the Northeast, 750,000 sq. ft. of manufacturing space, and a full suite of in‑house metal manufacturing and value‑added capabilities, we are an integral and trusted supply‑chain partner to many. We value each team member and understand that each person plays a critical part in our ongoing success.

We offer medical, dental, vision, employer‑paid short‑term disability, employer‑paid life insurance, paid time off, holidays, 401(k) with a match after one year of employment.

We are looking for an IT Support Representative to join our team to provide knowledge and support to ensure that hardware, network, and software systems are implemented and supported effectively throughout the company. The successful candidate is a highly motivated team player who has excellent interpersonal communication skills, a commitment to excellent customer service, and strong technical skills.

Provide support for all Information Technology systems and services. Support will include answering questions, troubleshooting problems, teaching or instructing end‑users regarding software or hardware functionality, and communicating policy. Professionally represent the IT department and the company. Assist the IT department on operational projects as assigned by the manager. Assist with user account maintenance in Active Directory and Exchange Online. Daily tasks include verification of various company systems’ functionality and redundancy systems.

• Ability to work in a team environment.

• Must be able to multi‑task.

• Good math skills.

• Excellent communication skills, both written and verbal.

• Must have good problem‑solving skills.

• Ability to read, interpret, and follow verbal and written instructions, work procedures, and process flow maps.

• Customer service focus and a passion for support.

• Able to maintain, and troubleshoot technical issues related to Windows operating systems, Microsoft Word, Excel, and PowerPoint.

• Able to perform basic IT maintenance, troubleshoot hardware issues on desktops and laptops.

• Ability to effectively prioritize and manage own time.

• Repair, deploy, and receive laptops, workstations, and other hardware and peripheral.

Entry level

Full‑time

Information Technology

Fabricated Metal Products