Supervisor, Internal Sales, Temporary

Terumo Medical Corporation (TMC) develops, manufactures, and markets a complete, solutions-based portfolio of high-quality medical devices used in a broad range of applications for numerous areas of the healthcare industry. TMC places a premium on providing customers with world-class products, training and education programs that drive clear economic value, better clinical outcomes and improved quality of life for patients. TMC is part of Tokyo-based Terumo Corporation;

one of the world’s leading medical device manufacturers with $6+ billion in sales, 30,000+ employees worldwide and operations in more than 160 nations. Terumo Medical Corporation is comprised of two strategic business divisions:
Terumo Interventional Systems and Terumo Medical Products.

We believe that the future is bright for everyone  work with the future in mind to generate lasting change, create a bigger impact and produce greater outcomes for today, and for decades to come.

At Terumo we believe in the power of personal growth and will encourage you to get in the driver's seat - progressing in the direction you want to go by deepening your skills throughout your career. We want you to be bold, think outside the box, experiment, innovate and deliver what's next for quality healthcare. You will be part of a collaborative, respectful and resilient team of associates and leaders around the world, working together as partners to achieve more than you thought possible, providing real-world, impactful solutions for patients.

Join us and help shape wherever we go next!

Advancing healthcare with heart

Responsible for mentoring, planning and coordinating the activities of the Internal Sales Specialist team, delivering first class, professional customer service to the accounts. The Internal Sales Supervisor will actively support the Business Development Managers during day-to-day business. The Internal Sales Supervisor will also facilitate PSD’s Strategic Accounts, as well as support the Business Development Managers’ (BDMs) Strategic Opportunities. Will train and provide guidance to the Inside Sales Specialist team.

Team related:

• Coordinate the organization, staffing and operational activities of the Internal sales specialist team.
• Train new hires on systems, PSD processes and procedures; ensure all required systems access are granted to new hires.
• Facilitate goals, objectives, priorities and procedures for the team and team members.
• Responsible for identifying and implementing new ways to streamline existing procedures or establish new procedures, including identifying resources, to enhance internal communications and make servicing customers more efficient.
• Resolve issues and act proactively, keeping the customer and the business Development Managers informed of order status and potential problems in the order process flow.
• Direct, coordinate and review the work plan for the assigned Internal sales activities and projects; monitor workflow, review and evaluate work methods and procedures, meet with staff to identify and resolve problems.
• Provide feedback for the Performance Management process – coaching, mentoring, developing associates and performance reviews.

Administration and accounting related

• Ensure central filling of order processing records, optimal and correct use of customer relation management system;
• Ensure correct invoicing and credit control and maintain copies of customer related documents;
• Provide administrative support to the sales and marketing teams as well as Customer Service (sending approved price offers, samples etc.);
• Contribute to a uniform way of working with other departments and liaise with delivery planners, quality assurance department, etc.;

Product related:

• Effectively answer product related…