Cash Receipts Supervisor

Position Summary

The Cash Applications Supervisor oversees daily, weekly, and monthly cash application activities while providing leadership, direction, and supervision to the Cash Applications team. The role is responsible for accurate and timely cash processing, reconciliation, reporting, issue resolution, policy compliance, and continuous process improvement.

Essential Duties and Responsibilities

• Provide oversight for all cash-related functions, including deposits, cash entry, general ledger allocation, and reconciliation of system entries to actual activity.
• Ensure the timely and accurate processing of all cash receipts, including electronic funds transfers (EFTs) and lockbox transactions.
• Resolve payment discrepancies promptly and communicate results, risks, and outstanding items to management.
• Respond to internal and external inquiries related to cash receipts in both U.S. and Canadian dollars (USD and CAD).
• Review, maintain, and produce cash-related reports using Microsoft Excel, the enterprise resource planning (ERP) system, the treasury management system (TMS), and Power BI.
• Research identified issues and discrepancies related to cash receipts and provide timely follow-up through resolution.
• Assist with annual and semiannual accounting audits, including J-SOX testing and reviews.
• Train staff on current cash management policies, procedures, controls, and system processes.
• Enforce cash management policies and procedures and recommend automation or process changes that improve efficiency, accuracy, and internal controls.
• Assign workloads, establish priorities, and resolve workflow issues to support service-level agreement (SLA) requirements.
• Monitor and evaluate employee performance and recommend training, coaching, and development opportunities as appropriate.
• Provide support to the Settlement Manager and other management personnel, and complete special projects as assigned.
• Review, maintain, and follow up with staff on all cash transactions to ensure resolution within established SLA requirements.
• Perform, document, and retain daily audit records for sampled cash receipts to verify the accuracy of cash application entries.

• Bachelor's degree preferred. Four years of supervisory and/or management experience may be considered in lieu of a degree.
• At least five years of cash management experience, including three or more years in a supervisory role. Experience in a Fortune 500 environment and the transportation industry is preferred.
• Strong knowledge of cash management procedures, cash application controls, and corporate banking operations.
• Understanding of how industry and economic events may affect operations.
• Excellent verbal and written communication skills, including the ability to interact effectively with banks and all levels of management.
• Ability to interact professionally and effectively with internal and external customers, both in person and by telephone.
• Strong analytical and financial analysis skills.
• Strong organizational and time-management skills, with the ability to manage multiple priorities while maintaining attention to detail.
• Ability to gather and interpret data, compile information, and prepare clear and accurate reports.
• Ability to train new hires on policies, procedures, controls, and systems.
• Demonstrated ability to coach, develop, and mentor staff.
• ERP system experience preferred; SAP experience is a plus. Proficiency in Microsoft Word and Outlook is required; intermediate proficiency in Microsoft Excel is required.
• Demonstrates integrity, ethical conduct, accountability, and alignment with organizational values.

Essential Job Functions

• Maintain regular and punctual attendance
• Work cooperatively with others
• Interact with employees and customers…