Accounts Receivable & Collections Specialist

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25-Finance & Accounting Full Time Franklin, TN, US

Are you a detail-oriented professional who enjoys building customer relationships, researching account issues, and keeping follow-up on track? We’re looking for a motivated and dependable Accounts Receivable Specialist to join our team! This role combines customer communication, collections, account research, and reporting to support our stores and customers across an assigned territory.

If you enjoy solving problems, collaborating with others, and helping customers resolve outstanding balances, we want to hear from you.

This position is based in Tennessee. Remote consideration may be available for exceptional candidates residing in the following approved states:

AZ, CA, FL, GA, HI, , MA, ME, MN, NC, NH, NJ, NV, NY, PA, SC, TN, TX, UT, VA, and WV.

Hourly Pay Range:$23.00-$28.00 per hour
, depending on experience, qualifications, and skills.

Candidates with strong commercial collections experience, experience supporting multiple locations, or proficiency in Net Suite or Versapay may be considered toward the top of the range.

Benefits Package:

• Medical, dental, and vision insurance
• Company-paid life insurance
• Short-term and long-term disability insurance
• 401(k) with company match
• Paid time off (PTO) and holidays
• Career growth and development opportunities

What You’ll Do

• Contact customers by phone and email regarding past-due invoices, payment updates, and payment commitments.
• Research overdue invoices, short payments, disputes, and missing documentation.
• Partner with stores and the Accounts Receivable Supervisor to resolve account issues and collection barriers.
• Maintain accurate collection notes, customer contacts, payment commitments, and follow-up actions.
• Coordinate incoming requests through the AR Task Force in Microsoft Teams, tracking responsible parties, deadlines, and progress through resolution.
• Provide invoices, statements, payment documentation, and account research to customers and internal teams.
• Assist with credit application follow-up and documentation requests.
• Escalate significant disputes, unresolved balances, credit concerns, and requests requiring approval to the AR Supervisor.
• Support twice-monthly AR aging reports, weekly scorecards, and monthly AR calls.
• Use Net Suite, Microsoft Teams, and designated collection tools to research accounts and maintain records.
• Collaborate with stores, Treasury, Accounting, and Cash Operations to resolve payment and account issues.
• Protect customer information and follow company documentation and approval procedures.
• Support team operations and perform additional duties as assigned.

What We’re Looking For

• Two or more years of accounts receivable, collections, billing, customer service, or related experience preferred.
• College degree in Accounting, Finance, Business Administration, or a related field preferred, but not required.
• Professional, customer-focused communication skills and confidence discussing past-due balances.
• Strong organization, attention to detail, recordkeeping, and follow-through.
• Ability to research account discrepancies and work with others to resolve issues.
• Ability to manage multiple priorities, meet deadlines, and work independently.
• Working knowledge of Microsoft Excel and Teams.
• Net Suite or Versapay experience preferred.
• Experience supporting commercial customer accounts or a multi-location business is a plus.
• Ability to remain productive and responsive in a remote environment, when applicable.

Physical & Work Environment

• Prolonged periods of sitting at a desk and working on a computer.
• Frequent…