Development Services Technician

The City of Franklin is a progressive community, as well as a great place to live and work. There are tremendous opportunities to establish a career with the City's municipal government. Job responsibilities at the City of Franklin are many and varied, as well as challenging and rewarding. Working for the City of Franklin instills a sense of civic pride and gratification for serving the needs of the public.

Starting Salary Range: $26.38- $31.04/Hourly

Under direction, the purpose of this position is to coordinate the City’s permitting and plan review activities of the Building and Neighborhood Services Department. Responsibilities include the routing and tracking of building permit applications and construction documents in accordance with departmental rules and regulations. Performs a variety of related administrative tasks, verifies contractor credentials, calculates fees, and is the primary point of contact for customers and staff regarding the status of permit applications and scheduling inspections.

This position also collects payments for all permits and performs specific functions requiring specialized knowledge of development processes, and applies acute attention to detail in all processing tasks. Maintains active and finalized files for permits, reports, and receipts; prepares such for storage. Executes special projects and performs related work as assigned by the Building and Neighborhood Services Department Director or their designee.

• Coordinates the permit application/plans review process for Building Codes, Civil, and Sanitary Engineering with appropriate employees as it pertains to meeting prescribed deadlines.
• Receive and process license applications and fees for contractors. Verifies contractors and sub-contractors for current licensure; verifies licensing is consistent with requested work permit; verifies zoning is consistent with requested work permit; verifies proper Certificate of Insurance, and issues permits if materials are in order and all other requirements have been satisfied.
• Processes contractors' and homeowners' requests for permitting; calculates fees , and collects funds due.
• Calculates all fees that are required to be paid for permits, including, but not limited to, plan review fee, permit valuation fees, road impact fees, facilities tax, water and sewer impact and tap fees, and other development fees.
• Verifies data for building plans submitted, i.e., completeness, design professional seals, notarization, state energy calculations, survey, elevation certification, property owner, etc.
• Enters data in permit processing software, i.e., construction type, occupancy type, roof materials, work description, and appropriate permits.
• Tasked with the issuance of the Building Permit, Certificate of Use and Occupancy , and Certificate of Completion for all projects.

• Answers multi-line phone; receives calls from the public and contractors, schedules inspections, and maintains calendars.
• Greets visitors and ascertains the nature of business; assists visitors and/or directs to the appropriate person.
• Acts as the “Face of the City” to the public that comes to City Hall to do business.
• Functions as the primary point of contact for all projects to which they are assigned, whether residential or commercial. This includes large developments and small weekend projects for homeowners. Also acts as a single point of contact for other City departments and elected officials.
• Assist in resolving concerns, complaints, and problems, including defusing difficult or irate customers.

Performs other job duties as assigned, including:

• Acts as liaison with other City departments in permit application processing policies and…