Order Entry Administrator

Order Entry Administrator

We are seeking a detail-oriented and reliable Order Entry Administrator to support our day-to-day operations involving order entry, customer communication, and pricing coordination. This interactive role involves direct communication with customers via phone and email while managing internal systems and order workflows.

• Serve as a point of contact for customers via phone and email.
• Answer incoming calls, route inquiries appropriately, and provide timely follow-up.
• Communicate with customers on order status, pricing updates, and shipping timelines.
• Take and process customer orders (both verbal and written).
• Enter and manage orders within the ERP system.
• Handle custom order formulations, gathering necessary input details.
• Ensure accuracy and completeness of all order entries.
• Assist with pricing communication and updates.
• Look up material costs and input into spreadsheets to support cost calculations.
• Review and adjust pricing as needed (approximately 50% of orders require pricing review).
• Support new customer setup and pricing structures.
• Coordinate with freight carriers to schedule shipments and track delivery status.
• Communicate shipping updates to customers as needed.
• Monitor and manage freight expenses.
• Generate and send invoices to customers, ensuring timely delivery and organize documentation.
• Perform scanning, filing, and general administrative tasks.
• Support transition from paper-based filing to more digital processes.
• Run basic daily reports (system-driven, minimal manual effort).
• Navigate multiple systems to support order processing and tracking.

• Strong attention to detail and organizational skills.
• Excellent communication skills (phone and email).
• Comfortable working across multiple systems and tools.
• Basic proficiency in Microsoft Outlook, Excel, and Word.
• Experience with ERP systems (Chempax or similar) preferred.
• Self-starter with a dependable and reliable work style.

• Prior experience in order entry, customer service, or inside sales support.
• Exposure to pricing coordination or cost analysis.

The work environment is within a smaller manufacturing company, which values a close-knit team dynamic over a corporate structure. The role involves managing approximately 100-150 orders per month, averaging about 6 orders per day. The workload is fast-paced yet manageable, combining customer interaction and administrative work. The schedule is Monday through Friday, 7:30 AM to 4:00 PM, with some flexibility available.

This environment is ideal for someone who is flexible, willing to pitch in wherever needed, and comfortable wearing multiple hats.

This is a Contract to Hire position based out of Franklin, TN.

The pay range for this position is $20.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Franklin, TN.

This position is anticipated to close on Oct 14, 2026.