Client Coordinator

Assisting Hands Home Care of Franklin is looking for a dependable, organized, and personable Client Services Coordinator to join our growing team!

This is an office-based leadership role in our Franklin location that combines client coordination, caregiver supervision, training, scheduling support, and daily office operations.

Our ideal candidate is a Certified Nursing Assistant (CNA) who enjoys working with people, is comfortable using technology, and is ready to grow into a leadership position. Previous scheduling or office experience is a plus, but not required. We're happy to train the right CNA who is motivated, professional, and eager to learn.

• Answer incoming calls from clients, families, caregivers, and prospective clients with professionalism and warmth.
• Coordinate new client intakes, gather information, answer questions, and assist with assessments and starting care.
• Conduct caregiver supervisory visits in clients’ homes to ensure quality care and address concerns.
• Lead caregiver meet-and-greets, introducing caregivers to clients and helping ensure successful care starts.
• Assist with caregiver training, providing hands-on instruction, coaching, and support.
• Develop and update client care plans based on individual client needs.
• Support caregiver scheduling, including managing callouts, filling open shifts, and communicating schedule changes.
• Use office and scheduling software to manage client records, document visits, maintain schedules, and complete administrative tasks.
• Communicate with clients and families to address concerns and maintain strong relationships.
• Assist with long-term care insurance documentation and other office responsibilities.
• Provide hands-on client care for call-outs, training, and fills.

• Current Certified Nursing Assistant (CNA) certification required.
• Previous hands-on caregiving experience.
• Strong phone etiquette and customer service skills.
• Comfortable using computers, email, and office software.
• Strong organizational skills and the ability to manage multiple priorities.
• Confidence communicating with clients, families, and caregivers.
• Ability to provide direction, training, and constructive feedback to caregivers.
• Willingness and ability to learn new software, processes, and responsibilities.
• A proactive problem-solver who can think on their feet.
• Dependable, professional, and comfortable taking initiative.
• Valid driver’s license and reliable transportation for client visits.

Previous home care scheduling, office administration, or supervisory experience is a plus, but not required.

• $20 per hour
• Weekly pay with a daily pay option
• Paid time off
• Supplemental insurance options
• Hands-on training and professional development
• Opportunities for leadership growth and advancement
• Supportive, locally based management
• Welcoming Franklin office with a caregiver lounge, complimentary snacks, and beverages