ADR, Customer Connections & Legal Assistant

Franklin, TN (Hybrid Position)

At Mitsubishi Motors NA, we are driving innovation, quality, and excellence in the automotive industry. Our commitment to delivering cutting-edge vehicles goes hand in hand with our dedication to fostering a dynamic and inclusive work environment.

Our team members are the driving force behind our success, and we believe in empowering individuals to contribute their unique skills and perspectives. We are a collaborative and forward-thinking team that values diversity, creativity, and continuous improvement.

At MMNA, your career is not just a job but a journey of growth. Benefit from ongoing employee development programs, contribute to our impactful Community Relations initiatives, and enjoy a range of employee benefits that make your experience with us exceptional.

Be part of a company proud of its heritage and excited about the future where together, we shape the future of mobility and drive success in every mile.

The ADR, Customer Connections and Legal Assistant provides administrative, operational, and legal support for dispute resolution and customer advocacy activities as well as the Legal Department. This position helps ensure customer concerns are addressed efficiently, legal and administrative obligations are met, and key business activities are completed accurately and on time. Through close partnership with Customer Connections, Legal, Audit, and Government & Industry Relations, this role contributes to risk mitigation, customer satisfaction, and overall operational effectiveness.

This position is based at the company's Franklin, TN headquarters. The Customer Connections team operates on a hybrid schedule, coming into the office 1–2 days per week with the flexibility to work remotely 3–4 days per week. Standard working hours are Monday through Friday, 8:00 AM to 5:00 PM, including a one-hour lunch break. Travel requirements for this role are minimal, limited primarily to local dealerships and the Franklin, TN technology center.

The ADR, Customer Connections & Legal Assistant provides administrative, operational, and legal support for dispute resolution and customer advocacy activities. The role is responsible for coordinating legal and administrative processes, maintaining critical records and documentation, managing deadlines, supporting litigation-related activities, and assisting with financial and executive support functions. Success in this role requires exceptional organization, attention to detail, discretion, and the ability to manage multiple priorities while collaborating across a variety of business functions.

This role reports to the Manager, Customer Connections and Alternative Dispute Resolution.

• Provide administrative support to the ADR, Customer Connections, Legal, Audit, and Government & Industry Relations teams.
• Manage confidential department mail, legal correspondence, and records.
• Support dispute resolution, arbitration, litigation, and customer escalation activities.
• Process lien releases and maintain legal, dispute, and litigation files.
• Assist with litigation discovery, document collection, reporting, and coordination with internal and external counsel.
• Monitor critical deadlines and ensure timely completion of legal, operational, and departmental activities.
• Process invoices, accruals, expense billing, check requests, and payments while maintaining accurate records.
• Prepare reports, maintain data, and support audits, compliance activities, and special projects.
• Provide administrative and executive support, including calendar management, meeting…