Front Desk Patient Services Representative

Job Details

Job Location:

Franklin, TN 37167

Mercy Community Healthcare is looking for an energetic, self‑motivated Front Desk Associate in Franklin, with a passion for making a difference in the lives of those we serve in our community.

Mercy's Mission:
The mission of Mercy Community Healthcare is to reflect the love and compassion of Jesus Christ by providing excellent healthcare to ALL and support to their families. We provide care to the uninsured, underinsured and insured through pediatric and adult primary care, mental and behavioral health services, and care coordination.

• Work for a place with mission and purpose.
• Work with great people around you.
• Great benefits like Medical, Dental, Vision, PTO, and 401(k).
• Make a difference in your community.

• Making a great first impression when you greet our patients.
• Collecting appropriate information and data.
• Verifying insurance coverage including but not limited to copay/deductible payments.
• Collecting appropriate payments.
• Directing patients to the appropriate area of the clinic.
• Scheduling appointments.
• Answering phones.
• Schedule will be Mon‑Friday from 7:45 AM - 4:45 PM.

• High School Diploma or GED required.
• 2‑3 years' experience in a high‑volume office doing data entry and medical office management preferred.
• Demonstrated ability to use MS Office - Word, Excel, PowerPoint.
• Bilingual in Spanish and English highly preferred.
• Organizational skills including task prioritization and time management.
• Excellent communication both on the phone and in person.
• Provide outstanding customer service and leverage interpersonal skills to meet the needs of patients.
• Dedication to teamwork.
• Consistent dependability and personal initiative.

The Front Desk Associate sets the tone for the patient or guest's experience  you up for this great opportunity? Apply Today!!