Sales Operations Specialist

Base Pay Range

$65,000.00/yr - $75,000.00/yr

SPHR, Certified Dream Manager

Gutterglove is a leading manufacturer of gutter guards. For over 20 years, we’ve been providing our customers with a superior product and exemplary service, but our mission goes beyond that. Our Purpose is to make a positive impact on the people and communities we serve. Our Vision is to protect every gutter on every home.

To fulfill our purpose, mission, and promise, we’re driven by our core values. Each member of our team should be guided by these cultural cornerstones:
commitment, teamwork, integrity, respect, and excellence. When you join the Gutterglove team, you commit to serving your team members, customers, and responsibilities with these values in mind.

In return, Gutterglove commits to fostering your personal and professional goals, and doing whatever we can to help you develop and achieve them. Working for Gutterglove is about more than just getting a job done. It’s a relationship. We, as a company, can only succeed if our team members feel equally successful. Creating and cultivating an environment that encourages you to pursue your dreams is our way of ensuring we achieve success together.

Our Promise at Gutterglove is Do It Right. Do It Once. We pursue people who are enthusiastic about the work they do and passionate about doing it well. We say what we’re going to do, we follow through on our promises, and we stand behind our decisions and our products.

The Sales Operations Specialist supports all sales channels - wholesale, direct contractor and retail sales. They are responsible for optimizing and maintaining systems and technology, supporting sales processes, and ensuring seamless collaboration across functional teams. This is a versatile role that supports continuous improvement and sales effectiveness through data analysis, process improvement, training, and support for internal teams.

• Serve as key liaison across various sales systems and supporting technology, including Net Suite, Hub Spot, Power
  
  BI, Microsoft Suite, Aircall, , and customer/vendor portals.
• Ensure that system integrations, data inputs/outputs, and workflows are functioning as expected; collaborate on troubleshooting and solutions.
• Create and maintain Hub Spot dashboards, views, and reports to support sales planning, insights, and analysis.
• Collaborate with cross-functional teams to implement system enhancements and process improvements.
• Administer CRM user set up, data hygiene, and process flows, train users on system changes.

• Assist the retail team in tracking and managing key events such as inventory management, load‑ins, promotions, compliance, returns, reviews.
• Manage product setup and maintenance in backend systems for major retailers and Amazon Seller Central.
• Own team meeting cadence, administer invitations and meeting rooms, and ensure relevant materials are prepared and distributed appropriately.
• Deliver ad‑hoc reporting for KPIs, communicate trends, and provide actionable insights.
• Support the onboarding process for new wholesale and direct channel customers, ensuring accurate account setups in Net Suite, Hub Spot, and related systems.

• Provide backup support for order entry, ensuring accuracy and timeliness for wholesale, retail, and direct channel orders.
• Collaborate with the orders team to identify and implement process improvements that enhance team efficiency and customer experience.
• Analyze current processes and recommend solutions to streamline order entry and invoicing.
• Identify and take lead on sales support needs, such as updating sales tools, PowerPoint presentations, and fulfilling digital asset requests.
• Partner with the marketing team on projects to ensure sales teams have access to current resources and collateral.

• Maintain up‑to‑date records, SOPs, team playbooks, and resource libraries to ensure visibility and access to key product and marketing assets.
• Support training and onboarding of new team members as needed.

• Minimum 3–5 years of experience in…