Sr. Principal Program Manager

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

For more than 25 years, NTT DATA have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.

NTT DATA currently seeks a Sr. Principal Program Manager to join our team in Nashville, TN
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The Senior Principal Program Manager is responsible for the successful planning, coordination, execution, and delivery of complex, cross-functional programs that support organizational objectives. This role oversees multiple related projects, ensuring alignment with business goals, effective management of risks and dependencies, achievement of expected business outcomes, and strong stakeholder engagement.

The Senior Principal Program Manager may also provide direct project management support as needed to ensure successful program delivery.

• Program Planning:
  Develop and maintain comprehensive program plans outlining objectives, milestones, timelines, dependencies, and deliverables across multiple projects.
• Strategic Alignment:
  Ensure program activities remain aligned with organizational priorities, business objectives, and expected outcomes.
• Benefits Realization:
  Define, track, measure, and report expected business benefits, value drivers, and key performance indicators (KPIs). Partner with business stakeholders to validate outcomes and identify opportunities for continued optimization.
• Dependency Management:
  Identify, document, and manage dependencies across projects, business functions, vendors, and technology initiatives to minimize risk and support successful execution.

• Risk Management:
  
  Identify program-level risks and develop appropriate mitigation strategies.
• Issue Management:
  Proactively address and resolve challenges and escalations that could affect timelines, budgets, scope, or business outcomes.
• Quality Assurance:
  Ensure projects adhere to organizational standards, regulatory requirements, and established quality expectations.
• Budget Management:
  Monitor budgets, forecasts, expenditures, and overall financial performance to ensure effective use of resources.
• Schedule & Milestone Management:
  Track program progress and project milestones to maintain alignment with overall objectives and timelines.
• Vendor & Partner Coordination:
  Coordinate deliverables, timelines, and dependencies across third-party vendors, implementation partners, consultants, and internal teams. Monitor vendor performance and contractual commitments and facilitate issue resolution and escalations when necessary.

• Stakeholder Communication:
  Establish and maintain effective communication with executive sponsors, business leaders, project teams, vendors, and other key stakeholders.
• Executive Reporting:
  Prepare and deliver program status updates, dashboards, presentations, and recommendations to leadership.
• Executive Steering Committee Support:
  Coordinate steering committee activities, including agenda development, status reporting, decision tracking, action item management, and follow-up communications.
• Relationship Management:
  Build strong cross-functional partnerships to encourage collaboration and successful program execution.
• Escalation Management:
  Facilitate resolution of issues requiring stakeholder alignment or executive decision-making.

• Provide guidance and support to project managers and project teams to address program-related challenges, risks, and dependencies.
• Coordinate activities across multiple projects to ensure alignment with program objectives and delivery expectations.
• Maintain comprehensive program documentation, including roadmaps, status reports, financials, risks, issues, dependencies, decisions, action items, and lessons learned.
• Ensure program activities comply with organizational policies, procedures, and…