Customer Journey and Strategy Intern - Summer - Franklin, TN

Location(s): Franklin, TN
Job Schedule: Full-time, 12-week program
Degree Level: Junior or Senior
Preferred Degree: Marketing, Business Analytics, Customer Experience, Business Strategy, Data Analytics, Communications, or related field
Sponsorship: Not Available

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We are currently looking for a Customer Journey and Strategy Intern to join our team in Franklin, TN. Our team owns the end-to-end customer journey strategy and Customer Ownership Journey, helping shape experiences that strengthen customer loyalty and drive long-term engagement with the Nissan brand. This internship offers the opportunity to work at the intersection of customer insights, strategy, analytics, and business planning while contributing to initiatives that influence how customers interact with Nissan throughout their ownership experience.

• Analyze customer profiles and ownership data to identify trends, opportunities, and insights that support customer experience improvements.
• Conduct loyalty and customer experience benchmarking across automotive and non-automotive industries.
• Support the development and refinement of customer journey maps to identify key moments that influence customer satisfaction and retention.
• Assist with strategic initiatives focused on strengthening customer loyalty and long-term engagement.
• Collaborate with cross-functional teams to develop recommendations that improve customer experiences across the ownership journey.

Required:

• Must be currently enrolled in an undergraduate or graduate degree program in Marketing, Business Analytics, Customer Experience, Business Strategy, Data Analytics, Communications, or a related field.
• Students entering their Junior or Senior year at the start of the upcoming academic term.
• Strong data analysis and problem-solving skills.
• Experience gathering, analyzing, and interpreting data to support business decisions.
• Strong project management and organizational skills.
• Ability to collaborate effectively across multiple functions and stakeholder groups.
• Excellent written and verbal communication skills.
• Interest in customer experience, customer loyalty, consumer behavior, and business strategy.
• Proficiency in Microsoft Excel and PowerPoint.
• GPA of 3.0 or above (Candidates will be required to provide an official or unofficial transcript during the application process for verification.)
• Ability to perform work onsite at Franklin, TN.

Connection and

Collaboration:

We offer Business Synergy Teams (ERGs) and opportunities for our employees to strengthen their relationships and meet people from similar and diverse backgrounds to foster a culture of belonging.

Professional Training and Development:
Expand your knowledge and skills through Nissan’s rich innovation offerings, seminars, learning platforms, and leadership trainings.

Nissan is committed to a drug-free workplace. All employment is contingent upon the successful completion of drug and background screenings in accordance with Nissan policies and in compliance with federal, state, and local laws, including the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance. Nissan will consider qualified candidates with arrest or conviction records for employment in a manner consistent with these laws.

It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire;
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