×
Apply for Jobs Apply for Jobs Post a Job Post a Job Local Jobs Home
Register Here to Apply for Jobs or Post Jobs. X
More jobs:
Customer Service Rep Bilingual Call Center / Support Spanish Customer Service

Customer Service Representative

Job in Franklin, Williamson County, Tennessee, 37068, USA
Listing for: Integrated Resources Inc.
Full Time, Part Time, Seasonal/Temporary position
Listed on 2026-01-12
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual, Call Center / Support, Spanish Customer Service
Salary/Wage Range or Industry Benchmark: 10000 - 60000 USD Yearly USD 10000.00 60000.00 YEAR
Job Description & How to Apply Below

Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-state's most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas:
Information Technology (IT), Clinical Research, Rehabilitation Therapy, and Nursing.

Job Description

Job Title: Customer Service Representative 1

Location: Franklin, TN 37067

Duration: 0-8 months (temp to hire)

Job Description:

  • These PART TIME shifts would be 4 or 5 hours between 8 am and 1 pm. Contractors would need to attend training, which will be full-time hours for 4 weeks.
  • Handles customer service inquiries and problems via telephone, internet, or written correspondence. Inquiries are of basic and routine nature.
  • Answers questions and resolves issues based on phone calls/letters from members, providers, and brokers.
  • Triages resulting rework to appropriate staff. Documents and tracks contacts with members, providers, and brokers.
  • Explains member's policy benefits and coordination with Medicare.
  • Handles complaints (member/provider) via relevant recording/reporting system.
  • Ensures compliance with regional compliance authority/Medicare requirements.
  • Determines applicable coverage provisions and verifies member plan eligibility.
  • Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible. Performs financial data analysis as necessary.
  • Uses applicable system tools and resources to produce quality letters and spreadsheets in response to inquiries received.
  • Adheres to international privacy policies, practices, and procedures.
  • The hours may vary. The call center is open from 7 am to 8 pm Central Time. These PART TIME shifts would be 4 or 5 hours between 8 am and 1 pm.
  • Potentially temp to hire. Typing test/computer skills testing REQUIRED.
  • CSR must be able to type 30-35 WPM. CSR should have at least a year of Medicaid/Medicare experience. Call Center/Contact Center background is required.
    • #J-18808-Ljbffr
    To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
    (If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
     
     
     
    Search for further Jobs Here:
    (Try combinations for better Results! Or enter less keywords for broader Results)
    Location
    Increase/decrease your Search Radius (miles)

    Job Posting Language
    Employment Category
    Education (minimum level)
    Filters
    Education Level
    Experience Level (years)
    Posted in last:
    Salary
    Advanced Search