Customer Service Notary - Hybrid

Customer Service Notary - Hybrid at Tennova Healthcare - North Knoxville Medical Center Job Summary

The Customer Service Notary (Hybrid) serves as the initial point of contact for customers, addressing inquiries, resolving issues, and delivering high-quality service to ensure a positive customer experience. This entry‑level role requires excellent communication skills, attention to detail, and the ability to manage a variety of customer requests through multiple channels, including phone, email, and chat. The Representative works in a performance‑driven environment, adhering to established service metrics and standards, while collaborating with other departments to ensure timely and effective resolution of customer concerns.

As a Notary, you’ll support our mission to help people get well and live healthier, providing value for the people and communities we serve.

• Respond to customer inquiries through email, chat, or other communication channels, providing accurate and timely information.
• Clarify and resolve customer issues by identifying their needs, determining root causes, and implementing effective solutions.
• Escalate complex or unresolved issues to appropriate team members or departments, ensuring prompt follow‑up and resolution.
• Provide triage support for common issues related to platforms, applications, and back‑office processes.
• Document all interactions accurately and thoroughly in the customer relationship management (CRM) system, ensuring detailed records of inquiries and resolutions.
• Adhere to quality standards and key performance indicators (KPIs), including productivity, response times, and customer satisfaction ratings.
• Deliver exceptional customer service by maintaining professionalism, patience, and a customer‑focused attitude in all interactions.
• Contribute to a team‑oriented work environment by sharing insights, offering assistance, and collaborating effectively with peers and supervisors.
• Perform other duties as assigned and comply with all policies and standards.
• Process and respond to legal documentation requests, including affidavits, subpoenas, and itemized billing statements, in accordance with department guidelines and timelines.
• Prepare, review, and verify patient account balances and supporting documentation to ensure accuracy prior to leadership approval.
• Print, scan, and organize high volumes of legal and financial documents, maintaining confidentiality and compliance with company policies.
• Coordinate with attorneys, patients, and external agencies to provide required documentation and status updates.
• Notarize documents and ensure timely return to requesting parties or agencies.
• Track and report departmental metrics such as affidavit volume and request turnaround times.
• Provide backup support for functions such as check deposits and other departmental tasks as assigned.
• Perform responsibilities in a hybrid work environment, with an ongoing requirement to work onsite in the office three (3) days per week following initial training.

• High school diploma or GED required.
• Associate degree or some college coursework in a related field preferred but not required.
• 1–2 years of legal support customer service experience required.
• Familiarity with CRM software and customer service tools preferred.
• Active commissioned Notary Public preferred.
• Must reside within the Franklin/Nashville, TN area to meet hybrid work requirements.

• Strong verbal and written communication skills, with the ability to clearly convey information and resolve customer concerns.
• Proficient in using computer systems, including Microsoft Office Suite and CRM platforms.
• Excellent problem‑solving and critical‑thinking abilities.
• Ability to manage multiple tasks and prioritize effectively in a fast‑paced environment.
• Detail‑oriented with a strong focus on accuracy and quality.
• Demonstrated ability to work independently and as part of a team.
• Strong interpersonal skills and the ability to build rapport with customers and colleagues.

Our team members enjoy a robust benefits package, including medical, dental, vision insurance, and a 401(k) plan.

• Entry level

• Full‑time

• Legal

• Hospitals and Health Care