Customer Success Associate

Leads Pedia is looking for a motivated Customer Success Associate (CSA) to join our team in our Franklin, TN office. As a CSA, you’ll play an important role in the customer experience, working directly with customers every day while learning the Leads Pedia platform and the performance marketing industry.

This is a great opportunity for someone who enjoys solving problems, learning new technology, and working with people. We’ll give you the training and support you need to become a Leads Pedia expert and grow your career with us.

Responsibilities

• Customer Support: Provide a great customer experience through one-on-one interactions via Live Chat, phone, email, and support tickets.
• Tickets & Integrations: Become an expert in the Leads Pedia platform and help customers troubleshoot issues, work through support requests, and complete integration setups.
• Cross-Functional Collaboration: Work closely with Customer Success and Product teams to communicate customer feedback, identify recurring issues, and help improve the overall customer experience.
• Documentation: Create and maintain helpful documentation for our Platform and Portal so customers can find answers and become more self-sufficient.
• Cross-Functional Projects: Get involved in projects across the company, with opportunities to build experience in areas like customer insights, operations, learning & development, and quality assurance.
• Career Growth: This role is a starting point, not a dead end. We’ll help you build your skills and explore opportunities to grow into other roles at Leads Pedia.

Qualifications

• 2+ years of experience in a customer service or customer-facing role, ideally in SaaS or enterprise software.
• Strong communication skills and the ability to explain technical concepts in a way that makes sense to any audience.
• Persistent and proactive when solving problems and getting things done.
• Technically curious and excited to learn new software.
• Willingness to travel occasionally (