Mortgage Sales Manager

Liberty FCU, a full-service credit union, is currently seeking a Mortgage Lending Sales Manager in the Knoxville, TN area. Significant mortgage loan origination and proven leadership/managerial skills are required. This is a producing manager role.
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• Responsible for working with the RVP of Mortgage Sales to effectively support and grow mortgage volume in the area.
• Recruit and assist in the hiring process to continue to build our team.
• Mentor, lead, and coach sales team to build referral network and meet sales goals.
• Be highly engaged with sales team activities, including making joint sales calls when needed, assisting in loan level product structuring, helping individuals develop routines that result in goal achievement, etc.
• Work with the RVP of Mortgage Sales to forecast monthly/annual production volumes.
• Develop, recommend for approval, and implement strategy for achieving production goals.
• Provide assistance in resolving member problems and concerns.
• Facilitate credit union employee mortgage loans.
• Continually build new business and member relations by representing and promoting the credit union at external functions while maintaining a positive and professional image.
• Conduct research, analyze, and make recommendations for product enhancements and new mortgage programs.
• Keep the RVP of Mortgage Sales informed of mortgage origination activities, needs, and issues.
• Prepare and submit applicable loan reports.
• Conduct annual performance evaluations for direct reports.
• Provide exceptional member service.

• Minimum 5 years of previous mortgage loan origination experience.
• Minimum 3 years in a leadership role leading a sales team is preferred.
• Ability to maintain a NMLS license and continuing education is required.
• Working knowledge of conventional and government loan programs.
• Experience with LOS, CRM, UW, and other software systems to maximize borrower/member experience.
• Excellent time management skills, as well as verbal and written communication skills.
• Must adhere to all company procedures, policies and state/federal laws.
• Must be able to achieve all aspects of job performance while adhering to the company Mission, Vision and Values.
• Must have the ability to pass a background check and a pre-employment drug screening.

Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.