Collateral Operations Specialist

Summary

The collateral operations specialist is responsible for preparing the applicable consumer and commercial loan release documents.

• Completes consumer and commercial loan releases by utilizing the closed loan report and assists with expedite payoff releases requests from branches. This includes drafting lien release documents, obtaining appropriate signatures, and providing documentation for customers and dealers paying off loans.
• Works service events and answers routine internal and external inquiries related to the status of paid off loans, lien releases, duplicate release documentation, title work, and more.
• Maintains regular and reliable attendance, punctuality, and personal appearance. Adheres to all company policies and procedures, as well as all applicable banking rules, regulations, and laws (including BSA/AML).
• Perform any other related duties as required or assigned.
• Scan loan and supporting documentation into the imaging system in a timely manner.
• Perform QA inspection to ensure that the images are clear and complete and properly indexed.
• Maintain physical custody of specified loan documentation through the payoff of the loan and through the retention period. Build the files that will be maintained.
• Understand and comply with bank policy, laws, regulations as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.

• High School diploma or equivalent
• Proficient in Microsoft Office Suite, Outlook and other similar applications
• Past history in banking or similar field is preferred but not required

• Ability to work efficiently as a member of a team or alone
• Demonstrated working knowledge of loan documentation and document retention
• Demonstrated commitment to accuracy and attention to detail. Good organizational skills
• Demonstrated written and verbal communication skills
• Strong attention to detail with ability to multi-task
• Ability to provide a positive experience for customers and act in a professional manner