Team Leader – Investor Claims

Team Leader – Investor Claims

Consolidated Analytics, Chennai, Tennessee, United States

Consolidated Analytics | End-to-End Mortgage Solutions. Real Expertise. Real Results.Consolidated Analytics is a data-driven mortgage solutions partner supporting the full life of the loan, from origination through servicing and capital markets. We combine asset-level intelligence with enterprise-scale solutions to power smarter decisions and measurable business outcomes. Our integrated capabilities span due diligence, residential and commercial valuation, collateral and risk analytics, process and technology optimization, and regulatory compliance, helping clients operate with clarity, agility, and confidence in a rapidly evolving market.

We bring together deep mortgage industry expertise, integrated technology, and a multidisciplinary workforce to help clients optimize quality, drive operational performance, and enhance decision‑making oss the loan lifecycle, whether managing volume, acquiring assets in bulk, scaling originations, launching or expanding servicing, or navigating market and regulatory change, our teams deliver with clarity, compliance, and speed.

• Mortgage Due Diligence
• Property Valuation + Analytics
• Mortgage Fulfillment (Origination and Servicing)
• Default Services (Claims, REO, Rental Management)
• Risk + Compliance Advisory
• Business Process Solutions (BPS)

Over the past decade, we’ve strategically acquired and integrated best-in-class firms, including OpEXNOW, Equitable Mortgage Solutions, Carrington Property Services, and Real Info into a unified platform designed to meet the demands of today’s dynamic market. We’re not just a vendor, we’re a partner built for transformation.

We’re always hiring talented professionals who want to grow, lead, and win.

The Team Leader will be responsible for managing the day-to-day operations of the Investor Claims Process, including claim preparation, review, submission, follow-up, and resolution. The role requires strong knowledge of
mortgage investor claim processes, including FHA, VA, and Fannie Mae guidelines
, along with experience in
claim intake, referrals, reporting, and exception management
.

The Team Leader will lead a team of processors, ensure adherence to investor and client guidelines, monitor SLA and quality performance, manage escalations, and drive process improvements.

• Manage the end-to-end
  Investor Claims Process
  , ensuring claims are accurately reviewed, prepared, submitted, and resolved within defined SLAs/TATs.
• Should have strong working knowledge of
  FHA, VA, and Fannie Mae investor claim processes and guidelines
  .
• Ensure the team understands and follows applicable investor requirements, timelines, documentation, and claim eligibility criteria.
• Review claims for completeness, accuracy, and compliance with investor requirements before submission.
• Handle complex claims, exceptions, discrepancies, and rejected/returned claims.
• Monitor claim status and ensure timely follow-up on pending claims and outstanding requirements.
• Identify potential claim losses, discrepancies, and process gaps and take appropriate corrective action.
• Ensure proper documentation and audit trails are maintained for all claims.
• Good understanding of
  FHA claim requirements and processes
  , including claim documentation, timelines, adjustments, and follow‑up.
• Working knowledge of
  VA claims processing requirements
  , documentation, and submission/follow‑up activities.
• Knowledge of
  Fannie Mae investor requirements and claim-related processes
  .
• Ability to interpret investor guidelines and communicate process changes to the team.
• Stay updated on changes to…