Patient Care Coordinator-Franklin, TN

Patient Care Coordinator – Franklin, TN

160767

Taylor Hearing Centers, part of Audio Nova

Location: Franklin, TN

Address: 4091 Mallory Ln. Suite 122 Franklin, TN 37067

Current pay: $15.00‑18.00 an hour + Sales Incentive Program!

Clinic

Hours:

Monday‑Friday 8:30am‑5:00pm

• 401K with a Company Match
• FREE hearing aids to all employees and discounts for qualified family members
• PTO and Holiday Time
• No Nights or Weekends!
• Legal Shield and Identity Theft Protection
• 1 Floating Holiday per year

The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC provides support to referring physicians and patients. The HCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic.

Be sure to click 'Take Assessment' during the application process to complete your Hire Vue Digital Interview. These links will also be sent to your email and phone. Please note that your application cannot be considered without completing this assessment. This is your opportunity to shine and advance your application quickly and effortlessly! You'll also gain an exclusive look at the Hearing Care Coordinator role and discover what makes Audio Nova such an exceptional place to grow, belong, and make a meaningful impact.

Congratulations on taking the first step toward joining the Audio Nova team!

• Greet patients with a positive and professional attitude
• Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic
• Collect patient intake forms and maintain patient files/notes
• Complete benefit checks and authorization for each patients’ insurance
• Provide first level support to patients, answer questions, check patients in/out, and collect and process payments
• Process repairs under the direct supervision of a licensed Hearing Care Professional
• Prepare bank deposits and submit daily reports to finance
• General sales knowledge for accessories and any patient support
• Process patient orders, receive all orders and verify pick up, input information into system
• Clean and maintain equipment and instruments
• Submit equipment and facility requests
• Manage inventory, order/monitor stock, and submit supply orders as needed
• Assist with event planning and logistics for at least 1 community outreach event per month

• High School Diploma or equivalent
• Prior experience/knowledge with hearing aids is a plus

• Professional verbal and written communication
• Strong relationship building skills with patients, physicians, clinical staff
• Experience with Microsoft Office and Outlook
• Knowledge of HIPAA regulations

• 2+ years in a health care environment is preferred
• Previous customer service experience is required

Sonova is an equal opportunity employer. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.