Patient Support Administrator

Overview

Patient Support Administrator role at Sanctuary Functional Medicine

Sanctuary Functional Medicine is seeking a Patient Support Administrator who demonstrates a strong passion and eagerness to excel in a fast paced functional and integrative medical environment and who wants to specialize in providing an exceptional front of house experience for patients. The role will provide high touch coordination to all patients whether in-office or remote and will run the day-to-day operations at the front desk, while creating a welcoming and positive environment.

This role represents the SFM mission and serves as the patient’s liaison with their healthcare team. This role is an integral part of the patient’s health journey from beginning to end and is the face of the clinic.

• Greets visitors and obtains name and other pertinent information, notifying appropriate individuals of visitor's arrival.
• Answers and routes calls, as necessary, to appropriate individuals.
• Reports new leads to our Patient Enrollment team as they come in via phone call and voicemail.
• Accurately takes and delivers messages.
• Maintains log of all calls requiring further action.
• Accepts and signs for packages and notifies addressee of package arrival.
• Performs a variety of routine clerical tasks.
• Maintains clean and orderly reception area.
• Receives incoming mail.
• Handles in office supplement sales and shipping of supplements and/or kits.

• Education:
  
  High school diploma or equivalent
• Excellent verbal and written communication
• Service orientation
• Active listening
• Ability to build rapport with patients
• Strong problem solving and critical thinking skills, as well as multi-tasking
• Ability to thrive in a fast-paced environment
• Ability to work with adults, as well as pediatric patients
• Must be open-minded to training and willing to learn new techniques
• Computer EMR proficiency and Microsoft office experience preferred

• Hours:
  
  Full-Time position available 7:30 AM - 4:00 PM
• Work Environment:
  In Office only
• Start Date:
  
  January 19th, 2026

Please apply on Better Teams or send your resume and a cover letter explaining why you're interested in this role to apply.

At Sanctuary Functional Medicine (SFM), our mission is simple: to help those suffering from chronic illness reclaim their health and live healthier more abundant lives. We use a root-cause approach to healing that blends the best of natural and conventional medicine, providing tailored care that restores balance to our patients’ bodies and minds. We’re seeking a dedicated and compassionate Patient Support Administrator to join our Patient Support Team.

At Sanctuary Functional Medicine, you’ll be part of a growing team dedicated to making a real difference in people’s lives. You’ll see the impact of your work in helping patients overcome chronic illnesses and return to a life of health and vitality. This is an opportunity to grow within an innovative and compassionate practice, with the potential to expand your role as we continue to build our institute and explore new modalities.

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Our mission is to serve mankind by restoring a multitude of chronically ill so that they may live healthier, more abundant lives.