Patient Service Specialist - Franklin GI Clinic

## Patient Service Specialist - Franklin GI Clinic Apply:
Franklin, TN:
Full time:
Posted Today:
R-69509
** Discover Vanderbilt Health**:
With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated.

We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.
** Organization:
** GI/CHN Admin Staff
*
* Job Summary:

** Provides service to patient before, during or post-appointment with minimal guidance. Facilitates efficient workflow, supports appropriate use of technology, and engages in effective communication. Navigates complex patients to include scheduling with multiple services or coordination with outside facilities or providers..
** Position Hours
** Monday - Friday Days
** Department Summary
** Vanderbilt General Gastroenterology provides comprehensive care for patients with acute and chronic digestive disorders, offering expert diagnosis and treatment for a wide range of gastrointestinal conditions, including complex and difficult-to-diagnose illnesses. The team is dedicated to improving patients’ quality of life through personalized care and advanced treatment options. Services include the evaluation and management of conditions such as chronic abdominal pain, chronic constipation, chronic diarrhea, diverticulosis, anorectal motility disorders, fecal incontinence, blood in the stool, and esophageal-related chest pain.

When specialized care is needed, patients are seamlessly connected to Vanderbilt’s network of gastrointestinal specialty clinics to ensure the highest level of coordinated care.  

KEY RESPONSIBILITIES
* Proficiently performs all Associate Patient Service Specialist job responsibilities.
* Schedules appointments and procedures through clinical communication, work queues, and patient portal messages
* Manages registration and patient work queues.
* Coordinates with patients and/or outside facilities to ensure all pre-appointment orders and consults have been received and ready to view prior to patient visit.
* Communicates with patients through the patient portal using critical decision making to route appropriately as applicable.
* The responsibilities listed are a general overview of the position and additional duties may be assigned.  TECHNICAL CAPABILITIES
* CUSTOMER SERVICE (Intermediate): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
* PATIENT SCHEDULING (Novice):
The ability to coordinate and schedule patient appointments, procedures and other office visits with various computer systems in the hospital or clinic.
* PATIENT DOCUMENTATION (Novice):
The ability to receive and record patient information.
* MEDICAL TERMINOLOGY & DOCUMENTATION (Novice):
The ability to comprehend medical terminology and
* APPOINTMENT & PRODECURAL SCHEDULING (Fundamental Awareness):
The ability to coordinate and schedule diagnostic testing and procedures within various computer systems in the hospital.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development,…