Luxury Spa Hospitality Team Member
Listed on 2026-01-12
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Hospitality / Hotel / Catering
Customer Service Rep, Event Manager / Planner -
Customer Service/HelpDesk
Customer Service Rep, Event Manager / Planner
Benefits
- Employee discounts
- Flexible schedule
- Paid time off
- Training & development
- Wellness resources
- Free food & snacks
- Free uniforms
Woodhouse Spa Franklin — Luxury Spa. Exceptional Service. Wellness that Lasts.
At Woodhouse Spa Franklin
, we’re passionate about delivering transformative spa experiences in an environment that feels both luxurious and welcoming. We’re searching for a Spa Concierge who embodies warmth, professionalism, and a natural flair for guest service.
About the Role: As a Spa Concierge, you’ll be the first and lasting impression for our guests—greeting each one with warmth, managing seamless appointment scheduling, and creating a peaceful flow from arrival to departure. You’ll be part of a collaborative team dedicated to five-star service, wellness, and hospitality excellence.
What You’ll Do- Welcome guests and ensure a smooth, relaxing check-in and check-out experience
- Manage appointment scheduling using our spa software
- Upsell retail products and wellness packages with confidence and care
- Maintain a calm, clean, and well-orchestrated front desk environment
- Provide knowledgeable, personalized recommendations for treatments and therapists
- Collaborate with service providers to coordinate daily bookings and guest flow
- Support spa events and brand promotions
- 1+ year experience in a luxury spa, salon, or hospitality setting is a must
- Confident with scheduling and POS systems
- Friendly, polished, and proactive with guests and team members alike
- Enthusiastic about wellness, beauty, and delivering exceptional service
- Weekend availability and a flexible, team-oriented attitude
- Professional appearance and communication style
- A state-of-the-art spa with a modern, luxurious atmosphere
- A supportive team that values your contributions and celebrates wellness
- Competitive compensation and spa perks
- Opportunities for growth, education, and development
Wellness begins with you. Join a team that brings hospitality and heart to everything we do.
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