Powertrain Call Center Agent

Powertrain Call Center Agent – Kelly Services

Kelly Services, in partnership with Nissan, is hiring an experienced powertrain mechanic for a virtual, full‑time, hourly role. This position validates and authorizes technician diagnoses and supports warranty claims from home.

• Weekly Pay
• $24/hour ($25/hour for Master ASE)
• Monday–Friday 7am–7pm CST (8‑hour shift)
• Occasional Saturday shifts with time‑and‑a‑half compensation

• Validate technicians’ diagnoses to protect the Nissan/Infiniti ownership experience.
• Serve dealership personnel by navigating Nissan/Infiniti policies and procedures.
• Provide excellent customer service via phone, email, chat, and other virtual channels.
• Adjudicate warranty claims to ensure timely and accurate payment.
• Utilize resources such as Technical Service Bulletins, Electronic Service Manuals, and campaign publications.

• Three or more years of hands‑on automotive repair experience; dealership experience is a plus.
• Thorough knowledge of vehicle maintenance and repair; adept with technical service manuals and tools.
• ASE Master preferred; must hold A1, A2, and A6 certifications.
• Computer skills:
  Multi‑screen work ability; typing speed 30 wpm or better.

• Weekly Pay
• 16 paid holidays
• 2 weeks paid time off (accumulated)
• Enhanced medical benefits
• Kelly Perks discount program

Kelly supports those who work with us through a variety of benefits, perks, and work‑related resources. Eligible employees receive voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short‑term disability. As a Kelly employee, you will have access to a retirement savings plan, a service bonus, and holiday pay plans (earn up to eight paid holidays per benefit year).

Employees are entitled to paid sick leave under the applicable state or local plan.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center.

Apply today to become an automotive call center representative and advance your career with Kelly.