Technology Engineer, Unified Communications

The Technology Engineer supports the design, implementation, and optimization of enterprise technology solutions. This role collaborates with cross-functional teams to configure and integrate technology components that support system performance, stability, and scalability. The Technology Engineer contributes to system enhancements, troubleshooting, and operational support within assigned technology domains.

• Configures and maintains enterprise technology solutions in alignment with business requirements and system standards.
• Participates in system upgrades, patches, and integrations across enterprise technology platforms.
• Troubleshoots and resolves moderate technical issues and escalates complex problems as appropriate.
• Contributes to system design activities and maintains configuration and system management documentation.
• Collaborates with business and technology stakeholders to translate functional requirements into technical solutions.
• Supports system upgrades, replacements, and maintenance activities in accordance with established change management processes.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

• Strong hands-on experience managing carrier requests, opening and resolving repair/trouble tickets, configuring call forwarding, and managing call paths, preferred.
• Proven experience maintaining and managing enterprise telephone number inventories, preferred.
• Demonstrated expertise in executing full carrier number-porting processes and navigating standard porting timelines, preferred.
• Experience or familiarity with Cisco enterprise communication systems, specifically (Preferred):
  • Cisco Webex DI (Dedicated Instance)
  • Cisco CUCM (Unified Communications Manager)
  • Cisco Unity
• Bachelor's Degree in Information Technology, Computer Science, or Software Engineering; or the equivalent required
• 3-5 years of experience in technology engineering, systems engineering, or enterprise IT support roles required

• Understanding of enterprise technology lifecycle and operational support processes.
• Ability to analyze and troubleshoot technical and system integration issues.
• Effective written and verbal communication skills for both technical and business audiences.
• Familiarity with scripting, automation tools, or configuration management practices.
• Ability to manage multiple tasks and priorities in a dynamic environment.