Epic Applications Analyst – Lumens

Xtensys is a rapidly growing managed service provider delivering innovative technology solutions to health systems, beginning in New York and expanding nationwide. Owned by two industry leaders with a strong focus on advancing rural and community healthcare, Xtensys is executing several major initiatives and scaling quickly. With a team of more than 500 professionals, we are building a people-centered culture rooted in collaboration, innovation, and strategic thinking.

East Coast Alignment:
Our core operational and collaboration hours follow the Eastern Time Zone (ET), keeping our workflows synchronized with our primary clients and systems.

Mission-Driven Work:
You are the "bridge" ensuring technology serves health systems and their patients when they need it most.

Autonomy & Ownership:
We trust you. You’ll lead projects, define success, and manage complexities with total support.

A Culture of Innovation:
Have a fresh perspective? We want it. We encourage risk-taking and continuous improvement.

Continuous Growth:
We fuel your "restless curiosity" with opportunities to expand your skillset and mentor others.

Work Arrangement:
Remote

Compensation Range: $90,000.00 - $ per year

As our next Epic Applications Analyst – Lumens, you will serve as a key contributor to our mission of delivering operational excellence across clinical and financial systems. This role requires intermediate knowledge of systems analysis, comprehensive knowledge of project management concepts and methodology, and the strong ability to lead and participate in project planning sessions. You will establish project goals, milestones, and procedures, and manage projects with varying levels of complexity.

In this critical role, you will work with project leaders on several aspects of project planning to meet project deadlines.

• Application Support:
  Provide system-level support for assigned Epic applications, including installation, configuration, maintenance, troubleshooting, and ongoing optimization.
• System Lifecycle Management:
  Support application builds, upgrades, implementations, testing, and validation to maintain system functionality and stability.
• Strategic Troubleshooting:
  Investigate and resolve application issues, identify root causes of recurring problems, and implement sustainable solutions using established standards and best practices.
• Requirements & Workflow Analysis:
  Gather and translate business, clinical, and/or financial requirements into effective technical solutions that align with organizational objectives.
• Cross-Functional Collaboration:
  
  Partner with clinical, operational, financial, IT, and other application teams to resolve issues, improve workflows, and support effective application use.
• End-User Training & Support:
  Provide technical guidance, education, and troubleshooting support to end users and collaborate with training teams to promote application proficiency.
• Project Management:
  Lead and participate in project planning, establish goals and milestones, develop work plans, and coordinate assigned tasks to meet project timelines.
• Communication & Escalation:
  Communicate project status, risks, issues, and changes to relevant stakeholders, escalating complex issues when additional support or decision-making is required.
• Continuous Improvement:
  Identify opportunities to improve application functionality, processes, and team effectiveness while staying informed of relevant technologies and best practices.
• On-Call Support:
  Participate in an on-call rotation, as required, to support system stability and timely issue resolution.

• Industry Expertise:
  Demonstrates knowledge of application…