General Manager in Training - Frankllin

Join to apply for the General Manager in Training – Franklin role at Hand & Stone Massage and Facial Spa
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Location:

Franklin, Tennessee – 4091 Mallory Ln Suite 124, Franklin, TN 37067.

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Hand & Stone Massage and Facial Spa Franklin is searching for a dynamic Spa Leader. The ideal candidate has 1–3 years of leadership experience, is a self‑starter, and excels in driving sales while fostering a positive team environment. As a General Manager in Training (GMIT), you will begin your career with a strong focus on front desk operations, client experience, and sales performance.

This role is designed to prepare you for future management opportunities, with a clear pathway to leading your own location.

FGG Spa, LLC is a growth‑focused franchisee of Hand & Stone Massage and Facial Spa, currently operating 60 locations across 8 states. Our core culture is to PUT PEOPLE FIRST! Enjoy a nurturing work environment where your growth and well‑being are top priorities. Your journey with us goes beyond onboarding – enhance your spa industry career through regular sales coaching, training, and opportunities to grow into a successful spa leader.

We offer a competitive compensation package designed to reward your contributions and drive your success. With a competitive hourly base rate, uncapped commissions, and a lucrative bonus structure, our GMITs earn an average annual compensation up to $45,000, depending on performance.

• Successfully achieve all performance‑based goals set by spa leadership and the company on a consistent basis. These goals include membership conversion, booking efficiency, call conversion, and gift card sales.
• Successfully lead the front desk team to exceed all sales and performance goals.
• Provide an exceptional experience to all guests and valued members, as measured by our Service Level Standard scores.
• Oversee and manage daily operations of the front desk.
• Assist the General Manager in managing the daily operations of the business.
• Train, monitor, and coach teams, including in‑the‑moment coaching.
• Assist in recruiting, onboarding, and training all new hires at the front desk.
• Maintain a detailed knowledge of our service menu and educate clients on the benefits of specific services and enhancements.
• Passionately promote sales, promotions, and events.
• Uphold spa cleanliness standards.
• Perform administrative functions in conjunction with the General Manager, including sales reporting, register operations, and cash handling.

The GMIT has a varied schedule including weekend, daytime, evening, and holiday hourly schedules, and flexible availability is preferred.

• Passion for people and providing excellent service.
• Ability to work flexible hours including nights, weekends and some holidays.
• Ability to occasionally travel for training, conferences, or other business‑related activities.
• Excellent verbal and written communication skills.
• A fast learner with a positive attitude.
• Computer proficiency including MS Office and Google Docs/Sheets; knowledge of Zenoti or similar appointment systems is a plus.
• A strong team player with the ability to work independently.
• Exceptional organizational skills including attention to detail and multitasking.
• Critical thinking skills, including customer conflict resolution.

Compensation: $17.00 – $21.00 per hour.

At Hand and Stone, Opportunity Knocks.

Over 500 locations open across the U.S. We have opportunities for Massage Therapists, Estheticians, Spa Managers, and Spa Associates at all stages of their careers. Full Time or Part Time – we can provide the perfect fit with Flexible schedules.

Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest and employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand & Stone franchisee, a separate company and employer from Hand & Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees, including and without limitation hiring and termination, benefits, compensation, day‑to‑day activities, and terms or conditions of employment.

Hand & Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand & Stone franchisee.