Facility Account Manager

Facility Account Manager – The Budd Group (Franklin, TN)

We’re seeking a relationship-focused, hands‑on Account Manager to lead daily operations at a Class A headquarters campus in Franklin, TN. The ideal candidate thrives in fast‑paced environments, loves developing people, and brings energy, sets the tone, and turns challenges into opportunities.

• Lead daily janitorial operations for a large Class A commercial building in Franklin.
• Oversee cleaning services across multiple buildings.
• Manage a team of about 15 employees.
• Build strong daily relationships with the client; provide clear, proactive communication.
• Walk the site throughout the day to ensure cleaning quality, safety, and customer satisfaction.
• Train team members, support supervisors, and keep the team aligned with current standards.
• Handle admin tasks such as reviewing inspections, supply ordering, POs, labor tracking, and scheduling.
• Respond quickly to requests, follow up, and deliver excellent customer service.
• Identify improvement opportunities and bring fresh ideas to the account.
• Support occasional evening or night visits for training or project work.

• Previous janitorial or commercial cleaning leadership experience.
• Experience managing teams in a commercial office or Class A building.
• Strong communication skills (email, in person, and with clients).
• Reliable, punctual, and comfortable with an in‑person schedule (no remote work).
• Computer literate; able to manage payroll, inspections, reporting, and ordering.
• Hands‑on leader who likes being on the floor, not sitting behind a desk all day.
• Customer service mindset: able to work with a high‑involvement client.
• Positive attitude, proactive mindset, and desire to grow into a larger operations role.

• Competitive Pay
• Monthly car allowance
• Professional development and training
• Strong growth opportunities (potential path to Operations Manager)
• Stable daytime schedule Monday–Friday

• We are a God‑honoring company of excellence
• PTO – Vacation, Sick Time, 9 Major Holidays, 2 Floating Holidays, and 1 Volunteer day
• Medical, Dental, and Vision Benefits
• Life, Accident, and Disability Insurance
• HSA and FSA programs
• 401(k) – We Match
• Career Advancement
• Free Online Classes for professional and personal development available to ALL employees
• Free Mental Health and Financial Assistance Programs
• Pay on Demand + Cash Back rewards program
• Classes to learn English or Spanish

The Budd Group Inc. is an equal opportunity employer, and all qualified applicants will be considered for employment without regard to race, color, religion, national origin, disability status, protected veteran status, or any other characteristic protected by law or regulation.