Multi-Unit Team Leader

Joining us as the Multi-Unit Team Leader
, you’ll provide leadership over three H&R Block tax offices. Using your people management experience and passion for helping people, you’ll provide leadership to the customer-centric teams in the offices you manage to accelerate their seasonal tax business. You’ll serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office related growth objectives for three tax offices.

Prior tax preparation experience is not required.

As a Multi-Unit Team Leader, you’ll lead three tax offices and guide customer-centric teams to accelerate the seasonal tax business. You’ll start a flexible part-time schedule in the fall to prepare for the busy tax season, transitioning to full-time from January to April, including evening and weekend hours as needed. This role is not remote and requires in-person work.

• Provide leadership over three H&R Block tax offices and leadership to the customer-centric teams in the offices you manage to accelerate their seasonal tax business.
• Serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office growth objectives for three tax offices.
• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
• Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
• Assist DGM in recruiting and interviewing candidates for tax office associate positions.
• Conduct timely performance reviews and partner with the Associate Relations Center to resolve associate issues and address performance concerns.
• Build an engaging team environment, across all offices, by training and coaching associates and recognizing outstanding associate contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices.
• Travel between offices as required.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.

• Multi-unit people management experience in the retail, restaurant, banking, or other related industry.

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
• Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, which includes developing local partnerships and managing office community involvement.
• Assist DGM in recruiting and interviewing candidates for tax office associate positions.
• Conduct timely performance reviews and partner with the Associate Relations Center to resolve associate issues and address performance concerns.
• Build an engaging team environment, across all offices, by training and coaching associates and recognizing outstanding associate contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices.
• Travel between offices as required.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.

• People management experience, with the demonstrated ability to grow and develop associates.
• Demonstrated aptitude for growth plan execution and ability to lead towards growth culture.
• Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision.
• Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs.
• Computer proficient with the ability to use MS Office.
• Bachelor’s degree in…