Customer Service Supervisor

The Customer Service Supervisor will manage a team of sales support professionals across two locations—Franklin, TN and Huntsville, AL—who serve as the primary point of contact for sales representatives in processing client orders, managing business portfolios, and coordinating buying and inventory activities. This role acts as an escalation point to ensure all customer requirements are met, while partnering closely with suppliers, customers and the sales team to deliver exceptional service.

After training, the role follows a hybrid schedule with 3 days in office and 2 days remote
.

• Serve as the primary point of contact for the Sales Support team; assist with questions and elevate issues as needed.
• Develop and maintain a backup coverage plan for the team; provide backup support when required.
• Oversee orders from inception through payment, ensuring compliance with company policies and procedures.
• Escalate personnel concerns or issues to the Regional Office Manager.
• Assist with onboarding new office staff.
• Support the implementation of corporate or divisional processes and initiatives.
• Act as the ERP training lead and liaison for the office.
• Manage all office invoices and billing.
• Allocate warehouse and facility‑related billings.
• Report hourly employee time to payroll.
• Prepare standard and ad‑hoc reports for management.
• Hold regular team meetings to support performance, communication, and productivity.
• Manage team‑building budgets.

• Bachelor’s degree in business or related discipline preferred
• 3 years of related experience, plus 2 years supervisory experience required
• Experience in a corporate sales and service environment preferred
• ERP (Enterprise Resource Planning) system experience required
• Strong proficiency in Microsoft Word, Excel, Outlook and virtual communication and collaboration tools required
• Experience working in a team environment with strong collaboration skills
• Organized, self‑motivated and takes initiative