Customer Service Supervisor

At Mitsubishi Motors NA, we are driving innovation, quality, and excellence in the automotive industry. Our commitment to delivering cutting-edge vehicles goes hand in hand with our dedication to fostering a dynamic and inclusive work environment.

Our team members are the driving force behind our success, and we believe in empowering individuals to contribute their unique skills and perspectives. We are a collaborative and forward-thinking team that values diversity, creativity, and continuous improvement.

At MMNA, your career is not just a job but a journey of growth. Benefit from ongoing employee development programs, contribute to our impactful Community Relations initiatives, and enjoy a range of employee benefits that make your experience with us exceptional.

Be part of a company proud of its heritage and excited about the future where together, we shape the future of mobility and drive success in every mile.

The Customer Connections team serves as a critical link between our customers, dealers, and business partners, helping ensure concerns are resolved with care, urgency, and professionalism. As our organization continues to grow and evolve, we are investing in leadership that can strengthen employee development, elevate the customer experience, and build stronger connections across the business. The Customer Connections Supervisor will play an important role in shaping the future of the team by fostering a culture of learning, collaboration, and customer advocacy while supporting the delivery of exceptional service to both customers and dealers.

This is an exciting opportunity for a leader who is passionate about developing people, driving positive change, and making a visible impact within the organization.

The Customer Connections Supervisor provides day-to-day leadership, coaching, and support for the Customer Connections team. This role is responsible for developing employees, overseeing the resolution of complex customer and dealer concerns, and ensuring the team consistently delivers a high-quality customer experience. The Supervisor works closely with cross-functional partners and department leadership to support operational excellence, employee engagement, and continuous improvement initiatives that contribute to the success of the department and the broader organization.

• Lead, coach, and develop a team of Customer Connections Coordinators, fostering a culture of accountability, collaboration, and customer advocacy.
• Monitor team performance and key operational metrics, providing coaching and feedback to drive customer satisfaction and service excellence.
• Oversee the resolution of complex customer concerns, dealership escalations, and warranty-related issues.
• Conduct performance reviews, quality monitoring, and regular one-on-one meetings to support employee development and engagement.
• Partner with Warranty, Service, Parts, Product Quality, Connected Services, Legal, Field Operations, and Dealer Development to develop and deliver cross-functional training opportunities.
• Analyze customer feedback and operational trends to identify opportunities for process improvements and enhanced service delivery.
• Support onboarding, training, and development activities for new and existing team members.
• Assist with the implementation of new programs, systems, policies, and processes within the department.
• Support departmental goals and continuous improvement initiatives through effective execution and collaboration.
• Promote a positive, inclusive, and high-performing team environment.
• Other job duties as assigned.