Manager Corporate Communications - Strategic Business Communications

Job Description:

Title
:
Manager Corporate Communications - Strategic Business Communications

Location
:
Franklin, TN

Workstyle: Onsite

Mars does not sponsor visas for this role. This position is not eligible for relocation benefits

The Strategic Business Communications Manager – Technical Beat plays a critical role in shaping how Mars Pet Nutrition North America’s Technical organization – spanning Supply, Commercial, and R&D – understands, experiences, and moves through change. With a primary focus on Supply and Manufacturing, this role designs and delivers communications that help frontline and site‑based Associates clearly understand what’s changing, why it matters, and what it means for them.

Serving as the strategic communications partner to Supply leadership and manufacturing sites, this role ensures Technical communications are clear, credible, and purpose‑led, and aligned to the broader North America communications strategy in tone, clarity, and visual identity. The role owns change management communications for Technical‑led initiatives and partners closely with the Sr. Manager of Strategic Business Communications on enterprise change to ensure Technical perspectives and impacts are fully represented.

When done well, this role strengthens connection, builds trust, and enables transformation across our largest Associate population – helping bring Mars’ Purpose and Five Principles to life for Supply Associates while supporting engagement, culture, and sustained business performance across North America Pet Nutrition.

• Lead and execute Associate communications for the Technical organization
  , aligned to the North America communications strategy, with primary ownership of Supply communications and support across Commercial and R&D.
• Serve as the primary communications partner to Supply leadership
  , shaping narratives that build understanding, trust, and momentum across manufacturing sites.
• Provide strategic communications counsel to Technical leaders to ensure messaging is clear, consistent, and connected to broader business priorities.
• Translate complex Technical topics into clear, relevant, and actionable Associate‑facing messages
  , grounded in frontline reality and focused on what people need to know and do.

• Lead the design and delivery of change management communication plans for Technical initiatives (Supply, Commercial, and R&D), including operational changes, network shifts, capability evolution, and new ways of working.
• Partner with the Sr. Manager of SBC to co‑design and deliver enterprise change management communications
  , ensuring Technical perspectives, risks, and impacts are fully represented.
• Maintain alignment and visibility with SBC leadership on Technical change efforts by sharing plans, progress, and insights to ensure enterprise coherence.
• Develop communications that drive understanding, adoption, and sustained behavior change
  , with particular attention to frontline and site‑based Associate needs.

• Lead communications support for Supply town halls
  , site business updates, leadership cascades, and frontline engagement moments.
• Partner with Supply leaders to shape content that is practical, transparent, and relevant to plant and network realities.
• Build communication approaches that reach frontline Associates effectively, using the right mix of channels (huddles, signage, leader toolkits, video, digital, etc.).

• Lead the story-mining and content contributors committee
  , identifying authentic stories from across the Technical organization – with emphasis on manufacturing and site‑based work.
• Develop compelling written and visual content across channels including our intranet, newsletters, digital and environmental signage, Associate emails, internal video scripts, and more.
• Ensure Technical stories reinforce purpose, progress, and pride by connecting day‑to‑day work to the broader “why.”

• Serve as the primary crisis communications point of…