Cafe Lead

Urban Air Adventure Parks is seeking a Cafe Lead for its Urban Air Café. This practical, hands‑on role is responsible for overseeing shift operations, guiding team performance, and ensuring a high level of food and service quality. The Café Lead will spend most of the shift in the kitchen and service area, cooking, preparing, and serving food while maintaining a friendly and efficient environment.

• Support proper execution of all processes, systems, and standards.
• Ensure deliveries are received correctly and logged in the Café Manager’s absence.
• Maintain storage, rotate inventory to minimize wastage.
• Manage the Café Team to meet expected standards.
• Adhere to scheduled shifts, including willingness to stay beyond when business requires.
• Train Café Team on menu preparation and front‑of‑house staff on drinks and ready‑to‑eat foods to consistently high standards.
• Set a high standard for punctuality, attendance, and attitude; maintain these standards at all times.
• Set a high standard for cleanliness and hygiene, including a regular deep‑clean schedule.
• Maintain well‑organized and easily accessible Café and storage areas.
• Handle guest concerns regarding the Café in the absence of the Café Manager.
• Participate in regular staff meetings and training as required.

• High School Diploma or equivalent (some college preferred).
• 6–12 months experience in food & beverage (quick service and/or restaurant).
• One year of leadership experience preferred.
• Current Serv Safe or similar food‑handling certification, or willing to obtain within first 30 days.

• Ability to lead, motivate, and empower Team Members.
• Align Team Members with Urban Air culture by balancing seriousness and fun.
• Willingness to take initiative.
• Excellent interpersonal and communication skills.
• Problem‑solving and decision‑making skills.
• Goal setting and execution.
• Pattern recognition in performance and strategy development.
• Open to feedback and self‑improvement.
• Accountability for high personal standards of conduct and professionalism.
• Serve as a role model by demonstrating Urban Air policies and standards.

• Work days, nights, and/or weekends as required.
• Work in noisy, fast‑paced environment with distracting conditions.
• Stand for long periods and move throughout the facility.
• Lift and carry up to 30 lbs.

The above statements describe the general nature and level of work performed by individuals assigned to this job. They are not an exhaustive list of all responsibilities, duties, and skills.

Urban Air is the preeminent indoor adventure park and the market leader in location‑based entertainment. The Dallas‑based company pioneered the adventure park concept and is the largest adventure park operator in the world. Urban Air’s purpose is to help kids have fun and aim higher, achieving those things they never thought possible.

Urban Air Cool Springs is an equal opportunity employer.