Residential Sales Manager

At United Communications, we’ve been connecting Middle Tennessee communities for over 75 years. What began as a rural telephone service in 1947 has evolved into one of the region’s fastest, most reliable internet providers—recognized by Broadband Now for top speeds and customer satisfaction. We deliver fiber and fixed wireless solutions with a personal, local touch. In partnership with Middle Tennessee Electric, we’re expanding broadband access to underserved areas, making this an exciting time to join our growing team and build your career.

• Award-Winning Culture: 2023 & 2024 Best Places to Work
• Trusted Local Employer for over 75 Years: 4.7 Google Star Rating
• Commitment to Employee Well-Being & Satisfaction:
  Employee-Focused Benefit Offerings
• Top 100 Fiber-To-The-Home Leader
• 401k + Match, HSA, and more!

The Residential Sales Manager is responsible for residential customer acquisition and retention. The Sales Manager will manage all of United’s residential sales channels including the Inside Residential Sales Team (call center operation), the Outside Residential Sales team (door-to-door team), the MTE sales channel, contractors, and any future residential sales channels. The manager will directly supervise and lead a team of sales driven individuals at United Communications and provide support for eCommerce orders.

The sales teams will interact with residential prospects and current customers to offer internet, phone, television service, and other add-on products within United's footprint. This is sales leadership position with a monthly sales quota.

This is a direct-hire, full-time, on-site position located at our Berry Farms office in Franklin, TN.

Normal office hours are Monday through Friday from 8 am to 5 pm, though some sales team members have shifts that end later in the day and/or encompass Saturday hours. In addition, some limited time most weeks will be spent in the field with the outside door-to-door sales team.

Duties include the following, but other duties may be assigned as required.

• Lead, coach, and develop the residential sales team members to achieve subscriber growth, revenue, and customer acquisition (penetration) goals.
• Establish individual and team sales targets; monitor performance and implement action plans to address gaps.
• Recruit, onboard, train, and retain high-performing residential sales representatives.
• Conduct regular coaching, team meetings, performance reviews, and one-on-one development sessions.
• Develop and execute residential sales strategies for United Communications’ internet, voice, video, and related services.
• Coordinate door-to-door sales and outbound calling to prospects.
• Support community events and timely lead follow-up from events and other marketing tactics that lead to customer acquisition.
• Analyze sales results, market trends, competitive activity, customer feedback, and service-area opportunities to improve performance.
• Maintain accurate forecasts, activity reports, pipeline data, and performance metrics using approved sales systems.
• Ensure MTE reps, inside sales reps and outside sales reps accurately communicate service availability, product features, pricing, promotions, and installation expectations.
• Promote a customer-first sales culture that emphasizes integrity, responsiveness, and long-term customer relationships.
• Partner with Marketing, Operations, Customer Care, Construction, and other departments to support market launches and a seamless customer experience.
• Represent United Communications at local community and neighborhood events engaging with prospects & customers, answering questions, and identifying…