CRM Business Analyst

Overview

Called to K-LOVE

Inspiring People to Move Closer to Jesus

At K-LOVE, every role is ministry.

We hire first for ministry alignment and a shared commitment to our faith, mission, vision, and values. We then seek talented professionals who can use their God-given gifts, skills, and experience to serve with excellence.

If you love Jesus and are called to be part of a ministry that places Christ at the center of everything we do, we invite you to explore this opportunity. If your heart aligns with our mission and you possess the knowledge, skills, and abilities needed for the role, please keep reading.

The CRM Business Analyst I supports the effective operation and continuous improvement of Salesforce as a strategic tool for fundraising and donor engagement. This role conducts CRM-focused business analysis, gathers and documents business requirements, evaluates workflow and system improvement opportunities, and translates operational needs into scalable Salesforce solutions. The CRM Business Analyst contributes to enhancement, testing, reporting, and implementation support to strengthen fundraising effectiveness and donor engagement outcomes.

* This is an in-office position in Franklin, TN

Do our values align with yours? Mission, Beliefs & Values. If so, please read on.

Here’s just some of what you will be doing daily…

• Perform CRM-focused business analysis activities by identifying workflow and system improvement opportunities and developing solution options within Salesforce.
• Conduct discovery, synthesizes operational needs, evaluates system capabilities, data integrity considerations, and user experience factors, and translates those findings into structured process and system solutions.
• Evaluate solution options, estimates potential operational impact, and contributes to implementation strategies to strengthen fundraising effectiveness and donor engagement outcomes.
• Troubleshoot data and system issues, identifies root causes, and develops sustainable solutions in partnership with technical teams.
• Partner with fundraisers, data analysts, and tech teams to design and implement enhancements that support fundraising and donor engagement
• Build and maintain Salesforce reports and dashboards that provide fundraisers with clear, actionable insights.
• Support Gift Services processes by identifying system or workflow improvements that enhance accuracy and timely gift entry and donor support.
• Provide User Acceptance Testing (UAT) for new Salesforce features and related platforms enhancements to ensure alignment with defined business requirements and operational needs.
• Provide training and onboarding support for new hires to ensure effective adoption of CRM processes.
• Perform other duties as assigned.

We are looking for a very specific skill set and business acumen. If you can say yes to each of these requirements, then we want to meet you!

• Bachelor's Degree, or combination of education/training with relevant experience.
• Minimum 1-3 years of experience in business analysis, including gathering requirements, supporting users, and improving system processes.
• Skilled at gathering, analyzing, and organizing information from stakeholders to define clear requirements.
• General understanding and curiosity of how systems and processes work.
• Experience with CRM systems (Salesforce or similar), particularly in reporting and dashboard creation
• Organized, detailed, and customer focused
• A collaborative communicator who thrives in a team environment.
• Proactive in identifying issues and opportunities for improvement, with a solutions-focused mindset.
• Excellent interpersonal skills with the ability to develop sincere business/ministry relationships.
• Strong written and verbal communication and presentation skills.
• Demonstrated…